I stayed here for 4 nights during a mini tour of the North-East. We arrived at our hotel at 1:30 am after our AA flight was delayed. When we arrived at the check in desk, the member of staff informed us that there was no record of our booking. I replied that this was impossible, as I had all the necessary paper work confirming our booking but he insisted that there was no record of me on the system. Eventually after a 30 minute 'conversation' and a few phone calls, my name was 'found' on the system. We were given 4 vouchers for free breakfasts to makeup for the trouble.
After this slight hickup, our stay at the hotel was very good - the room was very tidy, well designed and the bed was extremely large and comfortable. The bathroom was slightly small, but did the job. Wifi was good speed and hotel was central to most sights of the city.
Overall I would recommend this hotel.More
- Free Wifi