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The Omni Grove Park Inn
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Reviews (7,136)
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4,637
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707
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147
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69 - 74 of 7,136 reviews
Reviewed 2 weeks ago

I don’t know we’re to start, had issues from the moment of arrival. Unfortunately the bad outweighs the good. Won’t be returning back ever. Staff seems unorganized as far as what the managers say to do and what is done after the fact. You have to repeat yourself to everyone making your bad experience worse. Place is beautiful but for what you pay I’ve been to better. Also spa tries to upsell you! Had a very bad experience my poor husband had to cancel his massage last minute because they couldn’t accomidate a simple request that should have been no problem from the get go, instead they tried to upsell and when they didn’t get that, then they were accomidating his original request all of a sudden! He was very much over it at that point! Just to many details to write hope others never experience what we did.

  • Stayed: April 2018, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Travaholic56263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OGPI, Manager at The Omni Grove Park Inn, responded to this reviewResponded 2 weeks ago

Thank you for sharing your thoughts with us. We apologize that your husband's request for a specific therapist could not be honored upon arrival. We understand it was confusing when, due to a cancellation, we were then able to fill his request. We sincerely hope you will visit us again and ask that you let us know any specific requests you may have when making your treatment reservations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The resort was fine, but for the price I expected a much nicer room. At a final price over $400, i expected something more than a basic 2 double bed room. The restaurants on the property are fantastic.

  • Stayed: March 2018, traveled with friends
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Review collected in partnership with Omni Hotels & Resorts
Thank skup13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OGPI, Manager at The Omni Grove Park Inn, responded to this reviewResponded 2 weeks ago

Thank you for choosing to stay with us. We are so glad that you enjoyed your dining experience and are equally sorry that your accommodations did not meet your expectations. We have shared your feedback with our management team and hope you'll join us again for dinner.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We stayed at the Omni Grove Park Inn for our anniversary and it was just wonderful. We arrived to champagne and chocolate dipped strawberries and a most welcoming staff. Our bellman was so helpful and showed us the best place to park, made restaurant suggestions, and remembered us each time we saw him during our 3-day stay. We enjoyed the sunsets on the verandah and a warm-up wine by the fire each evening before dinner. It was an anniversary we will long remember.

  • Stayed: April 2018, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank upstategirl1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

GPI remains one of favorite destinations in NC. Have been visiting for over 20 years. Ambiance, history and service tradition are the experience. OMNI presence has enhanced location. very busy on all holiday weekends, so make dinner & spa appointments early

  • Stayed: April 2018, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank jamesbV6106MV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

I did like my stay. Great loyalty ambassador, spa, room service, and marketplace. Awful front desk staff. They lied to me upon check in and the next day I spoke with another front desk person only to find out about the lie. It made my trip less enjoyable. I hate to feel taken advantage of or lied too to move a situation on. The whole thing would have easily been resolved had they initially told the truth.

  • Stayed: March 2018, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank morganjynellf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OGPI, Manager at The Omni Grove Park Inn, responded to this reviewResponded 2 weeks ago

Thank you for sharing. We apologize for the misunderstanding. We appreciate how much you enjoyed your stay and hope you will return to the resort in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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