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All reviews newly renovated hotel check in was quick and easy convenient location great place to stay front desk staff comfort property downtown towels elevator
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Reviewed 3 weeks ago via mobile

Truly one of the best hotel stays! The customer service at this hotel made it even better. If I ever need a hotel in Asheville, I will be returning here. They’re complimentary breakfast, whirlpool and pool were great.

Date of stay: January 2021
Trip type: Traveled solo
Thank 740ramono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan Bender, General Manager at Holiday Inn Express & Suites Asheville Downtown, responded to this reviewResponded 3 weeks ago

Thanks so much for the outstanding review and positive comments. We are fortunate to have a lot of repeat guests at this property and I'm so pleased you'd like to come back to see us! I will pass along your compliments to the staff and see you next time.

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Reviewed 3 weeks ago

We chose this hotel because it was very close to The Biltmore and downtown. The hotel was practicing the Covid precautions. Our room was very clean. We felt very comfortable staying here. All staff was so friendly at all times it was nice to be greeted by smiling faces. We felt welcomed, we highly recommend this location.

Date of stay: May 2021
Trip type: Traveled solo
Thank lolazerper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan Bender, General Manager at Holiday Inn Express & Suites Asheville Downtown, responded to this reviewResponded 3 weeks ago

What an outstanding review and perfect feedback. As tough as the Covid-19 protocol was in the early days we've actually gotten pretty good at it and appreciate your compliments with regards to our cleanliness and safety measures. I'm also very pleased that you were able to see my staff smiling behind the masks!

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Reviewed 3 weeks ago

Stayed overnight for a weekend with friends and this hotel was perfect for us! Easy drive to the downtown area and the room was spacious and extra clean. The staff were pleasant and offered suggestions for eating, breweries, and hikes. Highly recommended and would not hesitate to stay here in the future! Thanks Mabel❤️

Date of stay: May 2021
Trip type: Traveled with friends
Thank BritPao13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan Bender, General Manager at Holiday Inn Express & Suites Asheville Downtown, responded to this reviewResponded 3 weeks ago

Thanks a bunch for the great review and feedback. I'm glad we were able to point you in the right direction with our local suggestions. There is so much to see and do in Asheville, a little local knowledge goes a long way! See you next time.

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Reviewed 3 weeks ago

Holiday inn express Asheville downtown is really a great place to stay in Asheville. Spotlessly clean, beautiful rooms, comfy beds and an excellant staff make staying here a very pleasant experience. There are also to wonderful restaurants nearby. Corner stone is one of them and outback is right next to them.

Date of stay: May 2021
Trip type: Traveled as a couple
Thank J8359AJcarlosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan Bender, General Manager at Holiday Inn Express & Suites Asheville Downtown, responded to this reviewResponded 3 weeks ago

Thank you so much for taking the time to share your feedback and we really appreciate your kind words. Cornerstone is one of our favorites as well and its so great having them just up the road from the hotel. Keep us in mind the next time you are traveling to the Asheville area.

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Reviewed 3 weeks ago

This hotel is obviously newly renovated. It’s immaculate and the rooms are spacious. The pillows are nice & soft. The service and attention you receive from the front desk is beyond exceptional a special thanks to Mabel for being so friendly and patient. I highly recommend this hotel. You won’t be disappointed.

Date of stay: May 2021
Trip type: Traveled on business
Thank FranchescaBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan Bender, General Manager at Holiday Inn Express & Suites Asheville Downtown, responded to this reviewResponded 3 weeks ago

I really appreciate your excellent feedback and great review! Yes, we renovated last year and have enjoyed sharing the new rooms and common areas with our guests. Despite the new rooms, great service is the difference maker in my opinion and I'm so glad that Mabel was able to take good care of you and provide a warm welcome. Please come back and stay with us again.

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