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All reviews front desk bedroom suite full kitchen housekeeping staff the breakfast area breakfast was included indoor pool nice stay great place to stay convenient location third floor short drive hot breakfast social hour close to downtown visiting asheville the blue ridge parkway
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2 - 7 of 691 reviews
Reviewed 28 January 2021

Came up to Asheville at the last moment for one night for my son's birthday, called Andrew at the front desk and he gave us a very very gracious upgrade, room was very clean and spacious and the fireplace was definitely a plus.Thanks Andrew!! Melissa did a wonderful job checking us in(ask her about Bear story) and gave us suggestions on where to go for dinner, she was very helpful. The hotel was great ,close to downtown Asheville, indoor pool ,great beds, lots of room.PePe did an excellent job with the morning breakfast buffet! We felt very safe and that the hotel was very clean and sanitized, Great job definitely will be back again!!

Date of stay: January 2021
Trip type: Traveled with family
1  Thank DArdofSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Public Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 29 January 2021

Thank you DArdofSC for this kind and detailed review! I am delighted that you chose to celebrate such a special event with us. I will share your review with our team as they work very hard to provide the best service possible, and your words will make their day! We look forward to welcoming you back anytime!

As always, Safe travels.
Emily McCollin
Marketing and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 January 2021

Hotel was quiet, clean convenient. Could prepare food in room which was huge. Good efficient layout. Easy to get downtown, Biltmore and highways. Staff courteous and helpful. Price was reasonable. Happy to recommend.

Date of stay: October 2020
    • Location
    • Rooms
    • Service
Thank K2296YWstephenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Public Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 4 January 2021

Dear K2296YWstephenb,

Thank you for taking time to leave a detailed and kind review! I am delighted you chose our property and that our team was able to meet and exceed your expectations, especially during this unusual time. We all look forward to welcoming you back any time you are in the Asheville region!

As always, Safe travels
Emily McCollin
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 November 2020

The great Residence Inn service and amenities you expect! I was thrilled that our two bedroom, two bath suite for our "girls getaway" to the Biltmore was such a great stay! Even during all the Covid restrictions, they went out of their way to make it a great experience. We were able to reserve a time for just our little group to use the pool and jacuzzi without fear of too many people using it at the same time. The breakfast buffet as always had something for everyone. My friends who had never stayed at an RI really enjoyed their stay. Thank you to everyone at RI who made this a great experience!

Room tip: We had a first floor suite and it was very quiet!
Date of stay: November 2020
    • Location
    • Rooms
    • Service
1  Thank lavoie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Public Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 12 November 2020

Dear lavoie2010,

Thank you for your generous review. I am delighted that you were able to enjoy a girls getaway, even during a time when there is so much uncertainty. I will share your response with our Residence Inn team who will very much appreciate the praise. We look forward to welcoming you back anytime you are in the Asheville region!

As always, Safe travels.
Emily McCollin
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 October 2020

I have stayed here several times - each time was excellent. Always clean and staff always helpful. Just booked and talked with Rebecca. She helped with several issues and was able to get me exactly what I needed on the first call. Very pleased with this property and especially the staff.

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank kimbycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Public Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 29 October 2020

Hello kimbycat,

Thank you so much for your kind review and especially your mention of Rebecca. The compliment will make her day during what has been a difficult season for the hospitality industry! We look forward to welcoming you back anytime you visit Asheville.

As always, Safe travels.
Emily McCollin
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 September 2020

We recently travelled to Asheville on our way to Tennessee to adopt a Great Pyrenees and stopped here. We needed to extend our stay, and then brought a new, very large, dog back to the hotel with us. The staff was helpful and polite, and extremely good natured about the number of dogs in the hotel. We appreciated their kindness, their hospitality and their willingness to be open and helpful during a pandemic. They were careful about cleaning, and had procedures to protect the guests and staff. Despite how full the hotel was, and the large number of families and pets, it was clean and quiet! We will gladly stay here again, and would highly recommend it .

Date of stay: August 2020
    • Value
    • Rooms
    • Service
1  Thank Dream786451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biltmore Farms H, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 11 September 2020

Dream786451,

Thank you for your wonderful review! We are so glad that you enjoyed our pet-friendly property. We will let our staff know about your kind comments. We were happy to provide that type of hospitality to you. Thank you for staying with us and we hope you and your whole family come to stay with us again!

Safe travels,
Tyler Beggs
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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