I was probably one of Oriental Pavilion’s most loyal customers up until this afternoon. I called to order delivery, as I do just about every week. But the weirdest thing happened today when I gave them my contact information. The guy on the phone flew completely off the handle and started yelling at me. Literal yelling. Who yells?
The gist of what he was saying was “I already told you people we don’t deliver out there! I am the general manager and I get to make these decisions!” It went on and on and on. He really kept flexing on that GM status.
I tried to explain that he must have had me confused with someone else, as this was the first I was hearing of this. I tried to figure out where the miscommunication was coming from but it was impossible to get a word in. This dude was HEATED. He clearly had some misplaced anger to work through but my god, I have never been treated with such hostility by a perfect stranger. And for no real reason.
If I’m outside of your delivery range just say so and I’ll get takeout. No need to verbally assault a customer. I certainly won’t be back now and I would advise the owners to hire someone with a bit of emotional stability to manage their business. The cheek, the nerve, the gall, the audacity and the gumption.
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