I had an outstanding experience at this hotel! The staff was exceptionally friendly and attentive. The rooms were not only luxurious but also meticulously clean. The hotel's central location made it convenient for exploring the city. I highly recommend it for a comfortable and enjoyable stay.
It's hard to believe I'm in the same place as this listing and reviews.
On checking in, I found a room with no chairs at all, no phone (or visible phone jack), no bedside lamps or clock radio, no artwork on the walls, and no flowers as shown in the photo. The cables for the TV set were a jumbled mess hanging below the set. The refrigerator compressor was so noisy it vibrated the vanity counter above it.
I walked down the 3 flights to the office, where the clerk was surprised that there was no chair and said there must be a phone, because he called and it rang. I invited him to come up a find it. Safa was very pleasant, had no more luck finding a phone than I had, but rounded up a dining chair that placed my laptop at armpit height.
As the evening wore on, I discovered the bathroom light doesn't work.
The common areas are in desperate need of deep cleaning and maintenance.
Though I reserved the room for 3 nights, I plan to tough it out through tonight and look for another spot for the remainder of my time in SF.
"We sincerely apologize for the inconveniences you experienced during your stay. This falls below our usual standards, and we appreciate you bringing it to our attention. We're actively working to address the issues you mentioned, including the room amenities and cleanliness. Your feedback is crucial, and we're committed to making the necessary improvements., We want to assure you that we take your comments seriously, and we're actively renovating our rooms and building to enhance our offerings. Your satisfaction is our priority, and we'd appreciate the opportunity to provide you with an improved experience in the future. Please give us another chance, and we look forward to welcoming you back to a refreshed and upgraded environment." "We'd love to have you with us again! For the best rates and a seamless booking experience, please visit our website at www.sanfranciscoinn.com. Looking forward to hosting you in the future!"
The staff was very informative, polite, and kind. The front desk manager walked me from the office and down the sidewalk to show me the entrance to where I could find my room. He even helped me solve a kind of tricky situation with competence and ease allowing for compromise and a win-win situation. Honest folks here and a nice stay over.
It's fantastic to hear about your positive experience! Sounds like the staff went above and beyond to ensure your comfort and resolved any issues with skill and grace.It's always refreshing to encounter honest and grateful individuals.hope to host you again soonest .
The staff woke us at 4:30 am to resolve THEIR error, and it obviously could have waited until my children were up. Or they could have just been competent and solved it.
Not an apology or offer to MAKE IT RIGHT.
The "free parking" is entirely insufficient, no assurance you can park.
Lighting in bathrooms is flickering brown neon.
The refrigerator rattled all night.
Seeking refund.
Horrible experience. I know it is a cheap hotel, but I booked it because it had free parking. However, they have very few spots, much less than the number of rooms. As it is a first-come first-served basis and there were no spots left, I had to park on the street. Moreover, the bed was horrible. One of the worst beds I have ever slept on. I woke up with sore back. During the night, someone tried to enter my room. It was scary. It was someone who said he tried to open my door by mistake. Avoid!
"We're truly sorry to hear about your experience, and we sincerely apologize for the inconvenience you faced. The issues with parking, the bed quality, and the unsettling incident are not reflective of our usual standards. We take your feedback seriously, and we are actively addressing these concerns to ensure a better experience for our guests. We understand your dissatisfaction, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in the future. please visit our website at www.sanfranciscoinn.com. Looking forward to hosting you in the future!"
