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Reviews (5,805)
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1,074 - 1,079 of 5,805 reviews
Reviewed 23 January 2017

We didn't know what to expect having never stayed at an Omni Hotel, however we were blown away by the warm and friendly staff, the lobby was beautiful and inviting, the room spacious and clean. Couldn't ask for anything else!

  • Stayed: January 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank barryr828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 January 2017

If you are looking to pay too much for your food and lodging, this the place for you. I was very surprised that Omni to continues to use the old model of gouging people based upon having a "captive audience"

  • Stayed: January 2017, traveled on business
    • Value
    • Location
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Review collected in partnership with Omni Hotels & Resorts
Thank edg385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James L, General Manager at Omni San Francisco Hotel, responded to this reviewResponded 10 February 2017

Dear edg385,

Thank you for taking the time to leave us some feedback about your experience. We value your feedback and aim to use it in an effort to improve our service. To better understand our role, please reach out to my directly so we can better address the issue.

Thank you,
James Lim
General Manager

omni.sfo.gm@omnihotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 January 2017

Wonderful hotel. Great location. They go above and beyond to make your stay the best. Staff is amazing. Great rooms. super comfy beds. Free coffee sent to our room every morning. This is the only hotel we stay at when we are in San francisco.

  • Stayed: January 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank lestc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James L, General Manager at Omni San Francisco Hotel, responded to this reviewResponded 10 February 2017

Dear lestc,

Thank you for taking the tiem to leave us a review! It sounds like you had a nice visit to San Francisco. We look forward to welcoming you back again soon.

Best,
James Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 January 2017 via mobile

I stayed there for four nights on a sightseeing visit to San Francisco. Pricing was reasonable so I did not now what to expect, but this hotel punches way above its price range in terms of service and quaintness. The staff sincerely go out of their way to may your stay here delightful. These are a few premium 5-6 start super luxury hotels that can learn a thing or two about the magic of customer service from Thai delightful hotel. Loved it and would definitely stay there again.

Stayed: January 2017, traveled solo
Thank JJoshi108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 January 2017

Everything about the Omni was delightful, from the door staff to the cleanliness of the rooms. I was on crutches during the stay and every single person who worked there did everything they could to help me. I can't wait to go back to San Francisco and stay there again.

  • Stayed: January 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank morgannf2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James L, General Manager at Omni San Francisco Hotel, responded to this reviewResponded 10 February 2017

Dear morgannf2017,

Thank you for your review! I am happy to hear that you enjoyed your visit-- we appreciate the kind words you shared about our staff. We can't wait to welcome you back to San Francisco again!

Best,
James Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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