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Reviews (1,185)
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Reviewed 1 August 2016

Even though I stayed here a few months ago, I've been wanting to write a positive review about my stay. Front desk was very attentive and gave excellent service. They also gave recommendations of nearby restaurants and attractions in walking distance. They also allowed my friends and I to check in early than the standard check in time. Housekeeping was very attentive as well and was very subtle when tidying up the rooms. Restaurant staff was also friendly and lively. I will definitely stay at this property again.

  • Stayed: January 2016, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank tommy t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerX1, Assistant General Manager at Courtyard by Marriott San Francisco Downtown, responded to this reviewResponded 2 August 2016

Thank you for the great review regarding your visit in January. We are pleased that your stay was enjoyable and that we were able to exceed your expectations, especially in regard to customer satisfaction. All of our associates are highly invested in your total contentment. I will be sure to share your gracious compliments with my entire team, particularly with our front desk, housekeeping and the restaurant teams for the exceptional service they delivered. We appreciate you let us know how we performed. Thanks for being our guest, and we look forward to welcoming you and your friends back to the Courtyard San Francisco Downtown on a future visit. We are glad that we exceeded your expectations once again!

Best regards,
Jim Shumaker
Assistant General Manager

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Reviewed 30 July 2016 via mobile

Stayed here 2 nites for business trip. Hotel is in business district area. Restaurants within walking distance. Room was clean and spacious. Breakfast at hotel is kind of steep at $21.95 for the buffet. They are working in the 2nd floor where the workout room and pool are so there is an inconvenient detour route.

Stayed: July 2016, traveled on business
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerX1, Assistant General Manager at Courtyard by Marriott San Francisco Downtown, responded to this reviewResponded 31 July 2016

Thank you for the great review! We are pleased that you liked our convenient location which was perfect for your needs and your well-kept accommodation. However, we are sorry that you were unhappy with our breakfast charges. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future.

Best regards,
Jim Shumaker
Assistant General Manager

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Reviewed 30 July 2016

We booked two rooms for three nights. Staff was very friendly and helpful and any issue we had they were able to solve with a smile. It's very close to AT&T Park which was very helpful after the Giants game! Also not too far from Union Square. We loved staying in this hotel. Breakfast was really good (someone made the omelettes/eggs for you while you were waiting) and we slept very well!

  • Stayed: July 2016, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Elvira W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerX1, Assistant General Manager at Courtyard by Marriott San Francisco Downtown, responded to this reviewResponded 30 July 2016

Thank you so much for the positive feedback about your stay, especially the kind comments about our staff. Making sure that each guest's stay is flawless is what we strive for every day. It is also great to read you were impressed with our convenient location close to AT&T Park and Union Square, and that our breakfast offerings were to your liking. We appreciate your business and hope to have the pleasure of hosting you again on a future visit to San Francisco.

Best regards,
Jim Shumaker
Assistant General Manager

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Reviewed 29 July 2016

Hotel is 15 minute walk to ATT park, great for not driving home and fighting traffic after game. Provide valet parking at a cost. The hotel is clean and very comfortable. Staff was great and provided great service. It is close to business district, so there is lots of traffic and lots of people. We normally stay here when we go to Giants game. The hotel has restaurant which is okay and bar okay, gets a bit busy in evening. Lots of good food choices within walking distance.

Room Tip: High floors provide good views of city and less street noise./
  • Stayed: July 2016, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank bill w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerX1, Assistant General Manager at Courtyard by Marriott San Francisco Downtown, responded to this reviewResponded 29 July 2016

Thank you for making the Courtyard San Francisco Downtown your preferred hospitality partner on all your visits to our area for attending the Giants Game. We appreciate you highlighting our location with its closeness to the AT&T Park, and thank you for your nice comments about our clean and comfortable hotel, accommodating staff and on-site facilities. We are delighted that we continue to meet your expectations each time you stay with us, and we look forward to your constant support. See you again soon!

Best regards,
Jim Shumaker
Assistant General Manager

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Reviewed 26 July 2016

I stayed for a week for business. The staff always was very friendly and helpful. But if there are more 3 people at the reception desk, things may take their time.
My room was quite large, clean and really quiet. So I slept very well every night. It was a little bit old-fashioned and had two real downsides:
- The WIFI was really slow. This made doing some work in the evening a pain.
- There not in-room safe. Putting personal items into the safe at the reception, is a quite time-consuming procedure.

The hotel is a good starting point discovering San Francisco. There are also some good restaurants for dinner nearby. Muni is within a walking distance.

  • Stayed: March 2016, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerX1, General Manager at Courtyard by Marriott San Francisco Downtown, responded to this reviewResponded 27 July 2016

Thank you for taking the time to share your experience. I am so glad that you had a wonderful stay and that you were pleased with our hotel and its convenient location in the heart of the South of Market district. I apologize for the slow WiFi service you encountered during your stay. Please be assured that your concerns have been communicated to our Technical Director and they will be addressing this with the team. Thanks again for your feedback. We look forward to your next visit with us so that we can provide you with a better stay.

Best regards,
Jim Shumaker
Assistant General Manager

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