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Reviewed 29 July 2016

We arrived late on Sunday evening, as we had traveled from LA. We were very disappointed when we were given a smaller room then what we had booked due to plumbing problems. We had originally booked the Luxury King room. The queen room on the 5th floor was suffice, but the bed and decor were inadequate. They did reduce the rate for us and offered parking. The next morning we were moved to the Luxury King room on the 4th floor (room 47) that we originally booked, and the rest of the trip was excellent!

The room was lovely and spacious. There was a very large bedroom/sitting room with a fireplace, dressing room, small kitchen, and bathroom, which were all separate. It felt more like an apartment. The king bed was very comfortable with white crisp sheets. Big shout outs to the cleaning staff at the White Swan as when we returned each day our room was impeccable. Although the rooms are not air conditioned, it was cool in July so the room was comfortable for sleeping.

The breakfast and wine reception were both lovely. The staff were friendly and considerate. They were always smiling and wiling to help in whatever way possible. (Thank you :))

Great location and close to Union Square and Chinatown.

We would certainly stay here again when visiting San Francisco.

Stayed: July 2016
Thank Anderkahd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at White Swan Inn, responded to this reviewResponded 6 August 2016

Hi Anderkahd,

Thank you for sharing your stay experience on TripAdvisor. We sincerely apologize for your initial arrival experience, but are delighted that the experience was onward and upward from there! We appreciate your patronage and your feedback. All the best!

Warm regards,
Michael Singleton
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 July 2016

We were very satisfied with all aspects of this hotel. It exceeded our expectations and we will definitely stay here again! The office personnel were especially helpful; the room was quiet, clean, and very spacious.

  • Stayed: July 2016, traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank T8567BKdonnaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 July 2016

The welcome we received was top notch and all the staff was extremely helpful. The location is great for discovering San Francisco, the rooms are very comfortable and well decorated. The free breakfast in the morning and wine reception every evening are nice touches
On the tiny downside noisy plumbing, which was not an issue as still jet lagged we were awake at 5 am but could bother the light sleeper. The building being fairly old I guess this is part of the experience

  • Stayed: July 2016, traveled with family
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    • Cleanliness
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Thank sylfla01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 July 2016

Friendly service, clean rooms with size, good breakfasts and afternoon wine service. Only drawback was the lack of ac and the strong sun's effect on a third floor room. Otherwise, great charm, warm service and excellent value.

  • Stayed: July 2016, traveled as a couple
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Review collected in partnership with this hotel
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 July 2016

This hotel met all of our needs. Although the room only had one bed, they were able to accomodate us by adding a roll-away for an additional charge. Nice dining area where we had free breakfast the next morning.

  • Stayed: July 2016, traveled with family
    • Value
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    • Service
Review collected in partnership with this hotel
Thank toomuchsnowhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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