This is one of the most convenient hotels to stay for a short period of time or longer. It is centrally located in the heart of the tourist area. It is a short walk to the shopping malls, duty free shops, restaurants and other hotels. The facilities are complete although not really sophisticated. The staff are courteous and friendly. Transportation is also available.
Overall, there are upsides to this place!! Great wifi in the room. With no carpet, you can actually walk on the floor. If this place had carpet, it would be 50 years old and matted with bacteria. The front desk staff are kind, helpful, and welcoming. What got me through this stay were three (in addition to being thankful that there is no carpet) things: the WONDERFUL view of the bay, close to EVERYTHING walkable (had perfect evening solo dinner in the Outrigger lounge and a massage at Orchid - outstanding place), and I was able to get extra sheets and towels. One sheet to lay over the bed to lay on (over the hair and stains) and another to cover me (it is a bedspread and no touching that). I do not care for the shampoo bottles that are in the shower for many, many uses (I had my own). If you want to dry your hair, the hairdryer is $5 to borrow. Which I didn't so I kept it up for the flight (stayed here because flight was cancelled and the bay was pretty booked). Dusty (I can see it covering the phone and desk). Nice that there is a refrigerator. Note that if you are not an avid walker it would help to have your tennis shoes and be ok with walking the slope in front of the hotel (also watch for cars). I can hear the neighbors (hall echo without hall carpet).
My travelling companion had already booked a room before I'd had a chance to read the more recent reviews, so my expectations were fairly low to begin with. But the room turned out to be quite OK, a little old and visually dated and VERY basic but reasonably clean, and the hotel is actually in a very good spot, overlooking the other hotels along the beach and the main road through Tumon Bay - the view of the lights at night was quite beautiful. There is a bit of a walk up the hill to get to the place, but nothing too strenuous. The staff looked perpetually unhappy - though they seemed nice enough - and while they didn't go out of their way, they answered queries and rang taxis and so on when requested. We didn't treat our stay here as resort living, just a room to return to. As the shower worked and the beds could be slept in that was really all we needed. Which is a shame in a way - with a bit of rejuvenation and some enthusiasm, the place could be awesome. Travellers on a budget (as we were) will do OK here - just don't expect the bells and whistles and you'll be fine. It might be better to ask for a room higher up so that you get good views of the ocean and Tumon Bay itself.
Like most of the reviewers above, I had the same issues with lots of noise (other doors closing in your hallway sound like gunshots), terrible bedding (bad mattress, cheap sheets, flat pillows, a weird smell to the comforter) and poor service. I also got charged an additional tax beyond what my booking said--11%--and discovered on the first morning that the restaurant where they serve breakfast is actually closed; they recommended McDonald's.
There is a great view out the windows, but aside from that this is an extremely disappointing start to my vacation.
no hairdryer, no safety box, poor mattresses, shortage of towels and unprofessional room cleaning.
steep slope in front of the hotel bothered me.
繁忙期で空きがなく利用しましたがドライヤー、セーフティーボックスがなく後悔。
室内の清掃は不十分です。タオルの在庫も余り無いようです。
丘の上にあるので眺めはよいですが、坂を登るのはめんどくさいです。
日数を減らして一流ホテルに宿泊したほうが満足度が高かったかも。
