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Kirsten Romps
Shirley, New York

Don't be fooled by the lobby!

1.0 of 5 bubblesReviewed Oct 25, 2018via mobile
Upon entering the hotel, we were impressed. The lobby is beautiful, the staff were friendly, and after 30 hours of traveling we were relieved... Until we got off the elevator on our floor. The foyer was roped off with caution tape and the flooring was ripped up. The ceiling down the hallway had what appeared to be water damage, patches missing, and mold. As soon as we opened the door to the room we were hit with this damp, pungent odor. There was mold on the bathroom ceiling, around the light switches, on the carpet, under the carpet (which wasn't stapled down), in the vent... It was disgusting. I was really upset because the pictures looked so pretty online and it was right on the beach. They offered us another room, and while we were waiting to be shown in we were walking around the hallway and there were plastic shopping bags full of garbage tucked around the corner on the floor. It smelt terrible. The second room they showed us looked cleaner but it still had that moldy smell to it. The room was very old, worn, and had stains all over the carpet. We were all just too grossed out to stay. If other rooms are available, why put someone in such a gross room on a floor that is either being renovated or repaired? I can't imagine thinking that room is acceptable for booking.
Date of stay: October 2018
Trip type: Traveled with family
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30 - 35 of 703 reviews
Reviewed October 25, 2018 via mobile

Staff was very nice, accommodations were horrendous. Those awaiting execution during the “Inquisition” probably had better rooms. Wish I could give it a -10. If the walls/ceilings weren’t bubbling from leaks and moisture, there was black mold to take its place. We were offered an upgrade, we politely declined. Too bad I can’t post the videos I took as well.

Date of stay: October 2018
Trip type: Traveled with family
Thank LiHotShots
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 14, 2018

The bellmen are the best part. They are friendly and prompt. The front desk were rude and unhelpful. We got in at 6:00 am and although I had an email stating they would accommodate me with early check-in they made us loiter around the reception area until 3pm. Check in time. It was not they did not have a room its just their way of scamming for more money. I could have had a room for $75 bucks. The reception area is nice and restaurant is nice but expensive. $21 of the breakfast buffet. Once given my room, found that only 1 of 3 elevators to be working. Once to the floor the hall ways were dirty and very dated. Stained carpet throughout. The room very old and dated no view and no hot water. This hotel is way overpriced and rated.

Room tip: Not worth the money
Date of stay: September 2018
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank huskerpr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 26, 2018 via mobile

I expected the hotel to be so bad since it was cheaper than the other hotels. But it was actually descent. Clean, comfortable place to stay. The room was bigger than I expected. There is a small pool on the 5th flr. Cpk on the ground floor. Basement parking and outdoor parking space bundant. Tour agencies on the lower lobby. in the lower lobby there is a small convenience store beside the front desk.

I would stay here again.

Date of stay: August 2018
Trip type: Traveled as a couple
Thank jennttttt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2018 via mobile

Great price by booking.com but facilities were ok. The room smelled musty. Sliding door was leaning on the tracks and couldn’t secure the door, there was a slight opening that brought in the noise from the street especially Friday night’s traffic and loud music from surrounding night clubs. There were 3 elevators but only 1 was operational the week I was there. The bells hops were useless they didn’t offer any help and spoke very little English.

Date of stay: July 2018
Trip type: Traveled as a couple
Thank 47MichaelG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 21, 2018 via mobile

So we wanted a get away staycation and this place hit the spot. It’s located next to the beach and offer a 50% off for meals in the hotel. That was the upside. The downside is the beds are stiff and the bathroom could use an upgrade. You get what you pay for. I will be going back for another stay.

Date of stay: June 2018
Trip type: Traveled with family
Thank carlosgW8566MD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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