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Skylar

Victoria at front desk was amazing!

5.0 of 5 bubblesReviewed Oct 17, 2019
Stayed at a lot of hotels and I have to say that Victoria at the front desk really made this stay a great experience! We stayed for a week and she was always there to make sure we had anything we needed and was super cheerful and kind.

We had an incident where our car got broken into at gun beach (not at the hotel, felt safe there), when we got back to the hotel, we were a little bit in shock about it, but she was there for us and helped us get the incident reported to the authorities. Most of all it felt like she really cared about us and what happened and made sure we were okay, and that made a huge difference for us that day.

I work at a hotel myself, and finding good employees that stick around isn't always easy, I hope management realizes how lucky they are.

The rooms could use a bit of updating, but definitely are spacey. Some more outlets to plug charging cords in would be nice.

We will be back again thanks to Victoria! Thank you for making our first visit to Guam even nicer!
Date of stay: September 2019
Room Tip: Ask for a room that has a window facing the outside! Otherwise you'll only have a view of...
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed September 29, 2019

I stayed in Aqua Suites Guam on July 20, 2015 for 3 days and what I liked most is their shuttle that brings their guests to the most famous destinations in Tumon, from Guam Premier Outlet to Ypao Beach to Kmart to The Plaza and a lot more places. That saves a few dollars in taking a cab to move from one tourist destination to another. The room is cozy, with all the amenities that you want while vacationing, and the room service is prompt. Lastly, the front desk officers are all hospitable, warm and accommodating. They provided all that I wanted, even without asking. There are a couple of drawbacks though. First, I wasn't given a room since my arrival from the airport at 4am. I waited for the 2pm check-in before I got myself a room. That's 10 grueling hours of waiting. Second, there is a compulsory $50 incidental charge deposit upon check-in, which is being returned only on check-out if there are no damages made in the room. They are not major issues but they still add to discomfort while on vacation.

Date of stay: October 2018
    • Rooms
    • Cleanliness
    • Service
3  Thank Wanderlad_PH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOSM_GU, Director of Sales at Wyndham Garden Guam, responded to this reviewResponded September 30, 2019

Dear Dodgers846,

Thank you for taking the time to leave a review for your stay at the Aqua Suites in July of 2015. The hotel has since changed to the Wyndham Garden Guam. Should you have any queries for your next stay on Guam, please feel free to contact me directly at valerie.blas@wgguam.com as I am happy to assist you. We hope to welcome you here, at the Wyndham Garden Guam, on our next visit to the island.

Sincerely,
Valerie Blas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2019

My stay here has been very pleasant thanks to the amazing staff. The Wyndham is centrally located which makes it easy to get around.

Thanks to Victoria at the front desk, I can always find something fun to do and a new restaurant to try; Which is helpful for a newbie on the island. I’ve been here a month and my time here at the Wyndham has been enjoyable.

Keep up the good work.

Hafa Adai,

J

Date of stay: September 2019
Trip type: Traveled on business
Thank MisterJ87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOSM_GU, Director of Sales at Wyndham Garden Guam, responded to this reviewResponded September 6, 2019

Hafa Adai MisterJ87,

Thank you for your kind remarks about our amazing staff and our convenient location that puts guests within minutes to the airport, city center, beach, shopping and exciting activities. Should you need any other assistance during the remainder of your stay, please let us know.

Sincerely,
Valerie Blas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2019

Victoria from the front desk is the kindest individual that I met for the short time that I have stayed at this hotel. The fact that she had a kind and funny personality made her a very approachable person and having her in the mornings made the day a lot better.

Date of stay: August 2019
Trip type: Traveled on business
Thank Outreyez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOSM_GU, Director of Sales at Wyndham Garden Guam, responded to this reviewResponded September 2, 2019

Hafa Adai Outreyez,

Thank you for choosing the Wyndham Garden Guam for your short stop in paradise! Your feedback and recognition of our kind and friendly Front Desk Agent (Victoria) who brightened up your days are much appreciated. Our friendly staff hopes to welcome you back again to the Wyndham, your home away from home.

Sincerely,
Valerie Blas

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Reviewed August 26, 2019

The room was everything I needed, and the location was good. There are good amenities from the gift shop, the spa, shuttle service to local shopping spots and the coffee shop at the front desk area. But the highlight of my stay was the customer service. Everyone was friendly and helpful. I would like to give a special shout out to Jennifer from the Front Desk as well. She really helped make my first visit to Guam wonderful. Her customer service skills are unmatched, and she always has good advice on places to go to get out of the tourist traps and really experience this wonderful island. Thank you.

Room tip: If you are going to stay for longer than a few days, bring quarters. There is a laundry room out back, but it does cost to use.
Date of stay: June 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank mihamm84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOSM_GU, Director of Sales at Wyndham Garden Guam, responded to this reviewResponded September 6, 2019

Hafa Adai Mihamm84,

Thank you for taking the time to leave a review. We are happy to hear your room, the hotel's location, onsite facilities, and especially our staff exceeded your expectations. We hope to welcome you back on your second visit to Guam!

Sincerely,
Valerie Blas

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Reviewed July 13, 2019 via mobile

I dont normally wrote reviews and when I do, they are usually not present. However, I felt compelled to write this one today. I arrive at the wyndham garden in guam after some flight difficulties. I made contact with JENNIFER at the front desk. First thi g is she absolutly exuded positivity, which in my situation was critical for helping calm me down! She was able to get me a set up with a room and 3 other colleagues of mine. We dident have any kind of waiting or any complications! It wasn't just with us, I also observed her taking care of other customers as well. All of them with the same positivity and radient attitude!!! I can honestly say this is some of the best service I have received on the island!!! Wyndham, if she's not in management role...WHY NOT. I HAVE EVERY BIT OF CONFIDENCE SHE WOULD BE A VALUABLE ASSENT IN THAT ROLE!!!

Date of stay: July 2019
Trip type: Traveled on business
Thank Dmloganhd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOSM_GU, Director of Sales at Wyndham Garden Guam, responded to this reviewResponded August 20, 2019

Dear Dmloganhd,

Thank you for your 5-star review of our team, specifically our manager Jennifer. We take pride in delivering prompt, courteous and friendly service, going above and beyond to assist our guests. We are more than delighted to hear about your positive encounter and glad you were able to get situated with your rooms quickly.

Should your travels take you back to Guam, please come visit us here at the Wyndham Garden Guam. Jennifer and our team are excited to welcome you back! Feel free to reach out to us at any time - jennifer.aguirre@daysinnguam.com or valerie.blas@wgguam.com

Sincerely,
Valerie Blas

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