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Michael C
New Orleans, Louisiana

Wonderful time

4.0 of 5 bubblesReviewed Feb 4, 2023
Had a dinner for our wedding anniversary at Casa Oceano and hotel stay at Tsubaki Tower we love everything here rooms, food and service. Only problem we encounter was the AC was warm. We are truly impressed with the service of the guy in sushi station "Marvin" the way he flip his hand making the hand roll! Just WOW!!
Will recommend tsubaki tower with my colleagues. We'll be back again next year!
Thank you for the wonderful experience.
Date of stay: February 2023
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tsubaki Tower, Guest Services / Front Office at The Tsubaki Tower, responded to this review
Responded May 14, 2023
Håfa Adai (Hello), Mr. Michael,

Thank you very much for your positive review. We are pleased that you enjoyed your stay with us, most especially the variety of food offerings we are proud to offer. Your kind words will serve as an encouragement to our team, who strive to continuously provide quality and friendly service to all our guests.

We look forward to welcoming you back again soon!

Senseramente’ (Sincerely),

The Tsubaki Tower Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 42 reviews
Reviewed February 1, 2023

ホテルの設備と一部を除くスタッフは最高。特にインフィニティプールと26階のラウンジは最高の旅の体験させてくれました。中々外に出るのが難しい幼児を連れた旅でしたが、スタッフのお気遣いやケアは完璧でした。特に26階のラウンジでの食事やお酒、そしてホスピタリティの高いスタッフは最高の旅を約束してくれます(ラウンジアクセス可能な部屋のブックを強くお勧めします。)。唯一残念なのが朝のビュッフェのスタッフ。サーバーは素晴らしいが、取り分けしてくれるスタッフのやる気のない態度は朝から最低な気持ちになります。特に麺のコーナーにいる女性と年齢高めの男性スタッフの横柄な態度。またお肉のコーナーのこれまた年齢高めの男性スタッフ(無愛想な上にお肉を皿に投げて盛り付けます)。カーテンを開けると眼下に広がる美しい海と爽やかな空気。ただその素晴らしい朝が毎日彼らによって壊されるのが苦痛でした。切に改善を望みます。

The hotel facilities and staff except for some are excellent. Especially the infinity pool and the lounge on the 26th floor made the best trip experience. We were traveling with an infant who had difficulty going outside, but the care and attention of the staff was perfect. In particular, the food and drinks in the lounge on the 26th floor and the highly hospitable staff promise the best trip (I strongly recommend a book for a room with lounge access.). The only disappointment is the breakfast buffet staff. The servers are great, but the unmotivated attitude of the staff serving the food puts me in a bad mood in the morning. Especially the lady in the noodle corner and the arrogant attitude of the older male staff. Also, the older male staff at the meat corner (throws the meat on a plate and serves it unfriendly). When we wake up, we open the curtains and feel the beautiful sea and fresh air below us. It was just painful to see that wonderful morning being destroyed by them every day. I really hope they improve.

Date of stay: January 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank N S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 24, 2022 via mobile

Excellent service and accommodations. The staff were amazing and very helpful. Room is very spacious and comfortable. Will plan to stay here again. Wonderful views from the room and lounge area. Casa Oceana had a wonderful selection of food available.

Date of stay: November 2022
Trip type: Traveled as a couple
Thank 458rayc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 10, 2022

We stayed for 2 nights at the jr. Suite to celebrate our birthdays and 3 year anniversary. The price was worth it. It came with breakfast at casa oceano and an access to the 26th floor club lounge ($100 value per person), which include coffee hours, cocktail hours, and tea hours. Lounge service was exceptional. Cocktail hours included a limited selection of food style buffet but was enough to decide to cancel our dinner reservation for fine dining.

We gave 4 out of 5 stars only because the hotel lunch/dinner restaurants and spas were fully booked for 3 days to almost a week.

Overall the staff was very friendly and attentive.

Shout out to Jack and the staff at the lounge for making this a homey experience!

Lastly, the room was very spacey, came with a bidet, tub, and a medium sized balcony.

Date of stay: July 2022
Trip type: Traveled as a couple
Thank Julius671
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tsubaki Tower, Guest Services / Front Office at The Tsubaki Tower, responded to this reviewResponded July 18, 2022

Håfa Adai (Hello) Mr. Julius,

Thank you very much for your positive review. We are pleased that you enjoyed your stay with us. We are glad that you had a great time at the club lounge we are proud to offer. Your kind words will serve as an encouragement to our team, who strive to continuously provide quality and friendly service to all our guests.

We look forward to welcoming you back again soon!


Senseramente’ (Sincerely),

The Tsubaki Tower Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 27, 2022

Although Guam doesn’t offer much-for nightlife and sightseeing, The Tsubaki Tower hotel is so beautiful, you’ll never want to leave the property. Large room and deck with spectacular view’s. I can’t say enough how pleased I was with the property and well-trained staff.

Date of stay: November 2021
    • Rooms
    • Cleanliness
    • Service
Thank Sean P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tsubaki Tower, Guest Services / Front Office at The Tsubaki Tower, responded to this reviewResponded May 26, 2022

Håfa Adai (Hello) M/M Sean,

Thank you for the great review of The Tsubaki Tower! We are happy you enjoyed your stay with us, and we will be sharing your kind words with our team. It was our pleasure to have you with us, and please visit us again soon.

We wish you all our best,

The Tsubaki Tower Management Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 6, 2022 via mobile

The location of Tsubaki Tower is perfect for incredibly amazing views of the sunset, the ocean and other hotels. The balcony is huge and can fit a party of 8 comfortably. There is a light show in the pool at night -like Mini Vegas. Room is exactly like the pictures. Mini fridge has free sodas, beers, juice and water. Bed was sooo comfortable.
Pros: lower floors can be quite noisy because of the poolside. But only during the daytime.

Room tip: Higher floors might be better due to pool noise
Date of stay: March 2022
Trip type: Traveled with family
1  Thank aquamermaid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tsubaki Tower, Guest Services / Front Office at The Tsubaki Tower, responded to this reviewResponded March 10, 2022

Hafa Adai Ms. Aquamermaid,

Thank you for taking the time to share your recent experience with us.
We are pleased that you enjoyed your stay with us. Your kind words will serve as an encouragement to our team, who strive to continuously provide quality and friendly service to all our guests.

We look forward to welcoming you back again soon!


Senseramente’ (Sincerely),

The Tsubaki Tower Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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