We visited here for the Tomah Tractor Pulls. As soon as we walked in we noticed an odd smell through the entrance. I was nervous as we do not usually frequent Best Western. The room was clean, less weird smell. Bathroom was clean but overall the entire place needs an update. Beds were very comfortable in my opinion, firm. The next day when we went to use the pool we could not get in. When we went to the front desk to see what time it opened, at 9:00am they said “oh that door doesn’t work” the pool is huge. Hot tub and sauna as well. The pool itself had ALOT of hair, and bugs floating on the surface. Went to use the whirlpool, the water was so low the jets were exposed. The sauna had very large bugs that ran across the floor, looked like cockroaches. Saw 3 before I scurried out. I would not stay at this particular location again.