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Glenda L

Nice waterfront hotel

4.0 of 5 bubblesReviewed Oct 28, 2023
Beautiful waterfront hotel. Super quiet at night. Bed and pillows were comfy. Older hotel which gives it its charm. Could use a few repairs but was clean. Food was excellent and all staff I encountered were very nice. Was there 4 days.
Date of stay: October 2023
Room Tip: Some suites have murphy beds. While this was fine for me alone, I wouldn't have wanted to share...
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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3 - 8 of 370 reviews
Reviewed August 20, 2023

To start with this property was in terrible condition compared to the photos etc they advertised. The carpets in hallways were sooo soiled and disgusting. And the rooms were VERY dated in decor. But the actual reason for the review is the terrible treatment and staff disregard for our questions and complaints was fully insulting. We were NEVER informed there would be a live band playing outside our room til well after 10PM, and when we asked about it we were informed that its just the way it is but they could move us to a different wing into a lesser room for the same price tho !! the music was just loud enough to be heard but not understood and was not part of my expected weekend with what we had going on event wise. Then we found out that even at this supposed high end resort they dont do room service daily, no towels replaced or a quick vacuum or anything. You are expected to go to the front desk and ask for extra towels etc we were informed when we asked. Which I guess could have been mentioned in the advertising that it was a semi-selfserve high end resort??? Totally dissapointed in quality and service at the property and I couldn't even tip the room service people as they never gave any service that would warrant it . The people that had recommended it were very embarrassed as they understood it was supposedly a nice place to stay. I would say we could give it a -1 stars as it really was a disappointment for what they advertise for us to expect at least a Budget Host quality for the high price you pay? just sad and the staff just didn't have anything to offer as a relief plan . I would NEVER tell anyone a place as bad as this would be anywhere to stay especially at the exorbitant
price.

Room tip: be aware of room location to bar area as cost break isnt given for terrible sound. also no daily room service
Date of stay: June 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank BruceS1702
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2023 via mobile

We have stayed here before, but this year was a whole different experience. Elevator and community washing machine out of order. The outdoor pool is closed and covered—are you kidding me? There is cleaning service every third day, but they will leave you enough coffee and other supplies for only 1. I would not go back.

Room tip: Would not book for a family unless they fixed whatever is going on. I see that there are similar review from other travelers.
Date of stay: August 2023
Trip type: Traveled as a couple
Thank V3991DQcatherineg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 13, 2023

Old man bartender who normally works at tiki bar but happened to be working inside was rude, disrespectful and cocky.

Sat at bar made small talk with old man bartender to then be ignored avoided on being served drinks and when asked to his face why he was not taking our order laughed in our faces and walked away. While the rest of the bartending staff sat by and watched this all take place.

How disappointing and disrespectful.

Then tried to contact the establishment via Instagram on messenger to see that they viewed my message with no response.

So if you liked being ignored and laughed at with no service this is the place for you.

Oh and btw the bar had a total of 8 customers including us. So they were not busy inside the restaurant.

Date of stay: July 2023
Trip type: Traveled with family
Thank Jessica A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 1, 2023

Arrived for check-in and we were 4 rooms short. A/C not working properly in 1 room. Communications with Stone Harbor is non-existent. It's hard to get someone to answer the phone or return emails. I believe they are way understaffed, which made our experience not very good.

Date of stay: May 2023
Trip type: Traveled on business
Thank Globe T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 5, 2023

We spent another New Year's Eve at the Stone Harbor Resort. Love this location and the fact they had great entertainment all weeked (Friday - Monday). The band, Bacchas Lotus, was a great band, first time hearing them. Loved the Packer Party again this year. Food is already great in the bar. One thing we did notice is that the rooms are starting to show some wear and could be updated. Also, we left dirty towels out in the hallway to get clean ones but never got them. We called the front desk and they were very helpful in getting us clean towels.

Date of stay: December 2022
    • Value
    • Rooms
    • Service
Thank Diane R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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