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explorere
Madison, Wisconsin

Needs improvement

2.0 of 5 bubblesReviewed 5 weeks ago
the hotel needs more attention to detail. There needs to be plugs in bathtub and sink drains; listening to guests about booking details. We specified first floor because of knee issues and even after calling to confirm a few days before arrival and assured we were on first floor, upon arrival we were told there was no room available and were assigned 2nd floor!
Date of stay: June 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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1 - 6 of 427 reviews
Reviewed January 20, 2024

Don’t stay here. Even to save a little money. It’s not worth it. Everything was nasty, the people at the front desk hid to avoid helping, rooms dirty, pool bottom is slimy, bad eggs at their breakfast, overall I’d say the place is more like section 8 than a thing called super 8.

Date of stay: January 2024
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank juliacjc3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 25, 2023

Good budget hotel but don't stay here if you expect more. Air conditioner disassembled laying in the hallway. Couldn't decide if this hotel was slowing improving or slowing going downhill. Price was good but the appeal could be improved.

Date of stay: November 2023
    • Value
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Review collected in partnership with this hotel
Thank packers4ever57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 22, 2023

We have stayed here before and it was acceptable….a year later…omg! Terrible. We were told at 2:50 check in wasn’t til 3:00 so we literally just stood there and waited. Our room was 106…we walked into the smell of cat pee, smelly feet and death. We opened the window, sprayed Lysol, made coffee and tried to get rid of the smell. We left for dinner & returned to the smell being worse…there was no way we could sleep in there. And the pillows were so stained, ripped blankets, stained hairy sheets…we were ready to drive the 175 miles home!!! The very nice front desk lady with blue hair said we could move to another room (but they were supposedly 100 percent booked) Riom 118 didn’t smell, but still very dirty,..candy wrappers from the last people, hair on sheets, stained pillows…just gross. We did use the hot tub, which didn’t look very well filtered and the fans in the pool area where covered in dust & dirt. They very strictly prohibit all drinks in the poop area…totally ridiculous…it’s hot in there people need at least a plastic water bottle so they don’t pass out!!! Corporate Super 8 needs to visit this property if they want to keep Supe 8’s good reputation. Never again!

Date of stay: October 2023
    • Value
    • Location
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    • Service
Review collected in partnership with this hotel
Thank muchahappy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 21, 2023

Staff was in hiding, could never find anyone for help. Room did not have the basic items you would expect. The high-speed internet ded not exsist had to use the hotspot from my phone. The only plus was that it was a pretty central location.

Date of stay: October 2023
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank H268JTkimg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 16, 2023

We stayed here years ago (20?) and I remember it was a decent hotel. Not anymore.
Where do I start? Staff is the most customer unfriendly, they hide in the back room with the door closed and only come out when prompted. We found blood on our top blanket I called for a couple more pillows (no one picks the phone up) so went down the stairs (no elevator) from our second floor room and I was told 1 pillow extra per the room was all they could give me. Each bed has 3 and if you have 4 people, 1 gets 1 sad floppy pillow. I thought this was hospitality? And for the price a night per this place, you would think I could get the 2 pillows I needed. You have 2 sets of towels in the room even though when I reserved the room with 2 queen beds, I indicated we had more than 2 people. 1 bar of soap for hand washing as well as showering. The breakfasts is why we decided to stay here, well the dark and gloomy room is the size of the room you stay in. Tiny with maybe 6 tables? and no space for customers all bumping in to each other. Long lines for the waffles. I would think they could find a bigger space to serve customers paying for the stay if this was there draw. Especially in the Door on a busy weekend. Good points- it was quiet and I will say the room was clean. I was coming back because we had a good stay years ago, I will not be back to this one. No hospitality, no courtesy and little comfort.

Also its so far away from the Door, we have stayed in Sturgeon Bay before but we would only choose this if the amenities were better. This is the draw Super 8, if you don't offer comfort and hospitality- what do you have to get people besides the events in the door selling out available spots to stay and people staying here out of desperation?

Room tip: 1st floor so you can carry your breakfast easily to your room and there isn't an elevator.
Date of stay: October 2023
    • Value
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Thank Tina T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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