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Go46858465346
Red Wing, Minnesota

hard to see tv

3.0 of 5 bubblesReviewed Oct 9, 2024
did not like my room, seem small, too many mirrors in the room, hard to see the t/v, bed hard if you like that, I don't think i will stary there Agin,i wish they had some hot food for breakfast, install of cold food. i really like staying there before, but something change,
Date of stay: October 2024
Review collected in partnership with this hotel
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Guest Relations Manager, General Manager at Microtel Inn by Wyndham Onalaska/La Crosse, responded to this review
Responded Oct 10, 2024
Dear Go46858465346,

Thank you for your feedback, and I’m sorry to hear that your recent stay did not meet your expectations. We appreciate you sharing your thoughts on the room layout, including the mirrors and bed comfort, as well as your preference for hot breakfast options. Your feedback is valuable and will be reviewed by our team to help improve the guest experience.

It’s unfortunate to hear that you noticed a change, especially since you’ve enjoyed staying with us before. We hope you’ll give us another chance in the future to provide a better experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 25, 2024

My first room smelled badly of heavy, fresh cigarette smoke. The second room I got smelled of urine. The toilet rocked and leaked when it flushed. I disinfected and cleaned the room with Lysol myself since it was too late to relocate again. The bed is 5 years past it's replacement condition. The hallway floors were stained and dirty. The outside grounds had 12 inch deep grass and trash across the parking lot. Never again !

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jason K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Microtel Inn by Wyndham Onalaska/La Crosse, responded to this reviewResponded September 25, 2024

Hi Jason K,

Thank you for taking the time to share your experience with us. We sincerely apologize for the multiple issues you encountered during your stay. The conditions you described regarding the odors, cleanliness, and maintenance are unacceptable and not reflective of our standards.

We appreciate your feedback about the state of your room and the grounds, and we will be addressing these concerns with our housekeeping and maintenance teams immediately. Your comments about the condition of the beds and hallway floors will also be taken into consideration as we work to improve our property.

We are truly sorry for the inconvenience you faced and appreciate your understanding in disinfecting the room yourself. Your experience is important to us, and we hope to have the opportunity to regain your trust in the future.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 5, 2024

We booked this room on a Saturday night for about $90. It is easy to see the hotel from Highway 90 but just a little tricky to get to. It is three stories with an elevator so keep that in mind as you request a room. The staff at the front desk was friendly and our online reservation was accurate. The grounds and facility were clean. It was a smaller room with a queen size bed but adequate for a one-night stay. There was a window bench for sitting. R=There was a desk with a chair. The room had a minifridge with a freezer section. There was a self-contained bathroom. There was a hairdryer. Breakfast was toastable pancakes or French toast with hard boiled eggs along with other continental offerings. The internet was free reliable and accessible. There was a walkable Arby's nearby. The hotel was quiet even though crowded and located near the highway. There was a safe in the room.

Room tip: It is three stories with an elevator but if floor matters, make sure you request that.
Date of stay: May 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ReadRibbet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Microtel Inn by Wyndham Onalaska/La Crosse, responded to this reviewResponded July 5, 2024

HI ReadRibber,

Thank you for sharing your detailed review of your recent stay with us. We're happy to hear that you found our hotel convenient, clean, and accommodating.

It's great to know that you found our staff friendly and that your online reservation was accurate. We're pleased that you found the room comfortable and equipped with amenities like a mini-fridge, desk, chair, and a safe.

We're glad you enjoyed our breakfast options and found the internet reliable. Our location near Highway 90 and the nearby amenities such as Arby's made your stay convenient, and we're happy to hear that the hotel was quiet despite being busy.

Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 24, 2023

It wasn’t the cleanest hotel I’ve been in and it smelled a bit weird but it was the only place I could find a vacancy near La Crosse that night. The bed was comfortable and the hotel was quiet overnight.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RobinJ165
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Microtel Inn by Wyndham Onalaska/La Crosse, responded to this reviewResponded October 25, 2023

Dear Robin,

Thank you for staying with us and for sharing your feedback. We are glad you liked our comfortable beds. However, we apologize for the concerns you had with your room and the cleanliness. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations.

We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for being our guest, and we look forward to hosting you again soon.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 1, 2023

I’ve never been in such a disgusting hotel room in my life. My socks are sticking to the carpet because it obviously hasn’t been cleaned properly, the sheets have straight up dirt and makeup stains on them, really dubious stains on the walls, excessive rust and dirty on surfaces; I honestly just don’t even feel safe here. I left for another hotel down the street who gave me a good deal after I explained to them what happened.
10/10 would not recommend.

Room tip: Literally go anywhere else.
Date of stay: August 2023
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank Spammy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Microtel Inn by Wyndham Onalaska/La Crosse, responded to this reviewResponded September 4, 2023

Dear 542spammys,

We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be sure that we will work on your concerns diligently so that no other guest experiences what you did especially with the condition of your room, carpets, sheets, walls, and cleanliness. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 14, 2023

This place is terrible! The bathroom was not clean..especially the toilet. Stains on the wall. Toilet seat old chipped and stained. My husband had to fix the toilet because the water kept running. Went to use the microwave and that was dirty. Only 3 small lumpy pillows on the bed. Also the room had a weird smell and the free breakfast was lame. Never again

Date of stay: August 2023
  • Trip type: Traveled with friends
    • Value
    • Service
Thank bftravel2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Microtel Inn by Wyndham Onalaska/La Crosse, responded to this reviewResponded August 16, 2023

Dear bftravel2,

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, bathroom, toilet, walls, microwave, pillows, breakfast, and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and we assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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