We're extremely sorry to hear there were hairs in your food. We take food safety very seriously, and maintain all the necessary certifications and best practices for food safety, and take all possible precautions to ensure the highest quality and safest food possible.
We are also sorry no one from our service team did not intervene to address this issue, and your unreasonable wait, which should always be the case. We like to know more about your experience so that we may use this as a direct, teachable moment with our entire staff. Please email us at max@maxies.com so that we may further address your experience with the hope that you would return Maxie's to enjoy excellent food and service.