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Bradley G

Beautiful Building & Helpful Management

5.0 of 5 bubblesReviewed Aug 15, 2021
The hotel is a gorgeous historical building from 1885 and the room had the basics, comfortable bed and a good hot shower.

We had dog hair on our duvet and the front desk told us they were out of duvets leaving it to us to strip the bed. Also, two conditioners and no shampoo in the room.

Could have been great but we had problems. Then the hotel manager heard about our struggles and explained that the hotel was experiencing supply chain issues and he graciously comped our stay.

I look forward to trying it again.
Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this review
Responded Aug 22, 2021
Dear bradleyg517

Thank you for taking the time and sharing your experience with us. I am happy we were able to connect and speak about your recent experience with us. Our guests are our number one priority and while we understand todays supply chain issues, we are always here to ensure every guest is satisfied. Thank you again and we look forward to your visit in our garden soon.

Best Regards,

Kris Anton
Guest Service Manager
Hilton Garden Inn Milwaukee Downtown
611 N Broadway | Milwaukee, WI │53202
T: (414) 271-6611
kanton@fhginc.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,244)
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Reviewed August 13, 2021 via mobile

A 2 night business stay in prime downtown location, reasonable price, clean historical building with great staff! Checks all the boxes! I will consider this as a top choice on my next visit to Milwaukee!

Date of stay: August 2021
Trip type: Traveled on business
Thank C4669UAjohnb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 14, 2021

Hello C4669UAjohnb

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! I am so thrilled you enjoyed your experience with us from the start to finish, and that our staff could be of service! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2021

Stayed at the Hilton Garden Inn Downtown for the first time. It a beautiful hotel situated very close to the popular 3rd Ward district. Close to many good restaurants and entertainment. We had a corner room on the main floor; very spacious and lovely. All of the staff were very pleasant and helpful, making our stay relaxing and enjoyable. Special shout out to Kris for being especially accommodating and making our stay memorable. Would highly recommend this hotel.

Room tip: Ask for a corner room or a room with a view of downtown.
Date of stay: August 2021
    • Location
    • Cleanliness
    • Service
Thank O5943OImikem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 14, 2021

Hello O5943Olmikem

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! It was a pleasure to meet you and I am thrilled I was able to be apart of your Milwaukee experience! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2021 via mobile

Lovely hotel. Very vintage decor that is unique and charming. Very clean and quite atmosphere. Staff were very accommodating and valet service was outstanding. The downtown location was very walkable to many restaurants. Starbucks was just around the corner as well.

Date of stay: August 2021
Trip type: Traveled with family
Thank Robin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 14, 2021

Hello Robin M

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! I am so thrilled you enjoyed your experience with us from the start to finish, and that our staff could be of service! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2021 via mobile

We were in town for a triathlon and arrived with a bike, gear and luggage. The valet service was so helpful getting everything in the hotel and Chris at the front desk secured the bike in a conference room so we didn’t have to store it in the room. Everyone was very kind and helpful. We thoroughly enjoyed Milwaukee and look forward to another visit at the Hilton Garden Inn.

Room tip: Walk down to Public Market, beer and brats at Von Trier and evening cocktail at Blu (Pfister Hotel) for the skyline view.
Date of stay: August 2021
Trip type: Traveled with family
Thank TNcsbutler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 9, 2021

Hello TNcbutler

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! It was a pleasure to meet you and your family. I am thrilled I was able to be apart of your Milwaukee experience! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2021

Beautiful hotel in historic building. Large rooms. Walking distance to Public Market, Third Ward and Riverwalk. Building reminds you of something that would be in a 1920’s or 30’s gangster movie. Staff was very friendly and helpful.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank tinch42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 9, 2021

Hello tinch42

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! I am so thrilled you enjoyed your experience with us from the start to finish, and that our staff could be of service! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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