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Jerrymvcc

Missed opportunity

3.0 of 5 bubblesReviewed Aug 1, 2021via mobile
As a Hilton Diamond member I have stayed I'm my share of Garden Inn's. This hotel has a lot of potential in that it's a historic building with a lot of charm. Great location close to all that downtown has to offer.

The missed opportunity is in the guest room area. Burned out light bulbs, peeling wallpaper, non-functional AC and dirty linens are a clear sign that they lost the attention to detail. The hotel is in need of a refresh on the guest room area.
Date of stay: July 2021
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this review
Responded Aug 2, 2021
Dear jerrody2021

Thank you for taking the time and sharing your experience with us. I am really disappointed and sorry to hear that we did not live up to your expectations and level of service we feel we are known for. I have made an attempt to reach out to you personally to further discuss your stay and offer some sort of resolution for the inconvenience we caused you and to hopefully correct any issues with you. I hope we have the chance to discuss

Best Regards,

Kris Anton
Guest Service Manager
Hilton Garden Inn Milwaukee Downtown
611 N Broadway | Milwaukee, WI │53202
T: (414) 271-6611
kanton@fhginc.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 1, 2021

I wasn’t expecting much from this stay, but I was so happy with our experience. The room was clean. Updated carpet, linens, and large room. The staff was so friendly and accommodating at all times. The hotel is in walking distance of anything you need in the city. We really enjoyed our stay and will return to this hotel each time we visit.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Pioneer47561274019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 9, 2021

Hello pioneer4756127419

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! I am so thrilled you enjoyed your experience with us from the start to finish, and that our staff could be of service! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2021

We planned our trip without knowing the Buck’s would win the championship. It added to the fun.
Hotel wasn’t crowded and we kept updated on parade times and how to avoid the crowds.
Loved the historical building, without it feeling old. Room was updated and clean. Only complaint was the. Jew: rooftops.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dajorg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 9, 2021

Hello dajorg,

Thank you for taking a moment to share your experience! I am so thrilled you enjoyed your experience with us from the start to finish, and that our staff could be of service! We were so excited for our amazing city and the bucks to bring home that championship! BUCKS IN 6! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2021 via mobile

This is by far our favorite hotel, not just in Milwaukee! We've done a lot of little weekend trips and this hotel is always so clean, the staff is friendly and the interior of the hotel itself is just so beautiful! You're minutes away from pretty much anything you could want or need, and a just a short drive to the ballpark or beach. As always, we had a lovely stay here and we hope to visit again soon!

Date of stay: July 2021
Trip type: Traveled as a couple
Thank hillwolf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 9, 2021

Hello hillwolf

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! I am so thrilled you enjoyed your experience with us from the start to finish, and that our staff could be of service! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2021

Hotel was very cool as it was an old building remodeled into a modern hotel. Rooms were very spacious and staff was extremely friendly. I try to make all my reservations with Hilton property’s because they have a very high standard for there guest experience.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank stevennelson2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded August 9, 2021

Hello stevennelson2021

Thank you for taking a moment to share your experience! Here at The Hilton Garden Inn, we are lucky to have this beautifully restored Loyalty Building, in the heart of Milwaukee Downtown! I am so thrilled you enjoyed your experience with us from the start to finish, and that our staff could be of service! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2021

My son and daughter-in-law booked the Milwaukee Hilton Garden Inn for our families to celebrate their wedding. My husband and I had their rehearsal dinner in the Wilder Room. The room was beautiful and the staff were incredible to work with! Anne was so helpful to myself and my daughter-in-laws family planning not only the rehearsal dinner but the breakfast while the bridesmaids and groomsmen were getting dressed. Also the brunch they provided the Sunday morning after the wedding for all out of town guests. The staff served us with smiles , kindness and took care of any of our requests!! Thank you so much to Anne,Arnie, Chris, Matt, Sophia and Mahogany! Book this hotel for any event! They will exceed your expectations!!!

Date of stay: July 2021
Trip type: Traveled with family
Thank EleanorVan-30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kris .Anton, Guest Services / Front Office at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded July 24, 2021

Hello EleanorVan-30

Thank you for taking a moment to share your experience! Congrats again to you and your family! I am so thrilled you enjoyed your experience with us, and that our staff could be of service during such a joyous occasion! Thank you again for choosing us, I look forward to welcoming you back to our hotel in the future! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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