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jenmadsenanderson
Rock Falls, Illinois

Front desk staff was almost rude in there interactions. Seemed bothered by questions, and was not very welcoming.

4.0 of 5 bubblesReviewed Aug 13, 2021
Front desk staff was not welcoming. Seemed annoyed by questions. Other guests were commenting on this in the elevator also. Acted very rude when I called down to say we only needed housekeeping for the bathroom not the whole room. At check in I said we did not need housekeeping after our first night but later we changed our mind to just the bathroom. Mainly for clean bathmat, washcloths and towels.
Date of stay: August 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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Reviews (1,348)
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Reviewed August 9, 2021

May be a bit more money than other hotels but they are always so clean and comfy, and I love getting a beer at front desk and soaking in the Jacuzzi after a long day of traveling. No matter which town Im in, if my employer is paying? Im finding a Garden Inn if possible. Super convenient shuttles to airport, less than 5 minutes.

Date of stay: August 2021
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 509damien
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 9, 2021 via mobile

This is the third year we had visited this Hilton in August. The location has easy access to main freeways. Each time the rooms have been clean along with the lobby, hallways and common areas. The staff are very helpful, polite and welcoming.

Date of stay: August 2021
Trip type: Traveled with family
Thank Tammie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 28, 2021

We loved it. Nice big warm jacuzzi and pool. Great customer service the entire duration of our stay. Spacious rooms. Quiet, we had a nice stay after a long drive and baseball game. We would stay again.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank nkarbe616673
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 27, 2021

The staff went out of their way to make sure we had a pleasant stay. They made sure we could check in early, quickly got the shuttle to us when we called from the airport, provided a clean and comfortable room, got us back to airport no problem, and did it all with a smile and a sincere friendliness.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Wander780456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 21, 2021

Everything was great, the coordination of the shuttle service was excellent as well leaving very little to no questions. Advice on places to eat reminded us to stay away from the downtown area knowing that it would be very busy from the bucks playoff game

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank tanneragen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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