Unfortunately, this was one of the dirtiest chain hotel properties I have ever stayed at. There were fresh stains on the duvet of one of the beds and hairs all over the walls of the shower. The front desk and bartender were nice people, but it was a filthy property.
Hello MM0927,
Thank you for your recent stay at Holiday Inn Milwaukee Riverfront and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel.
We strive to be the best Holiday Inn, but I'm sorry to learn about what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again.
Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Upon arriving from work, there was a strong smell of gas. The front desk did not notice and did not want us to call 911. We did anyway, the staff left a pilot light on. Do not stay here. The previous night the fire alarm went off at 5am. The lack of care is dangerous.
We have stayed here several times while visiting family. It’s always been great for our needs, but our most recent stay was not satisfactory. Our bathroom was in disrepair. There were cracked tiles in the shower, and broken cabinet handles, hand soap dispensers, and towel hooks. Our room did not get cleaned two days in a row even after we asked for housekeeping. No housekeeping is not a problem if we are given a heads up that they are short on staff, etc., but that was not the case. Our towels had hair stuck to them and stains. Other people were leaving bags of trash and towels in the hall because their rooms weren’t getting cleaned either. Our 1 year old daughter was with us, and her feet were filthy from crawling on the carpet. Disgusting! We won’t be staying here again, which is a disappointment considering it’s been our go-to in the past.
Hello, thank you for choosing to stay at our hotel. I'm delighted that you're a returning guest but saddened to learn that your previous stay didn't meet your expectations. We pride ourselves on creating a warm, welcoming environment and providing clean and sanitary rooms. I will review our cleaning standards and room conditions with our maintenance and housekeeping teams. I hope that you will choose to stay with us again if your travels bring you this way.
The fact that TripAdvisor has this as a 4.4 makes me lose trust in TripAdvisor. I don’t know where to start. Completely understaffed. Doors painted over so many times they barely shut. Drug deals going down in the parking lot. Used band-aids stuck to the side of the hot tub. Disgusting! IHG should be ashamed.
Hi Hap H,
Thank you for staying at our Holiday Inn Milwaukee Riverfront and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
We are committed to providing exceptional service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent a private message to get additional information.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
No luggage carts available at check in. Main elevator was down so nobody felt like returning them staff left them sit in the hall all weekend. No one worked on main elevator all weekend. Rail in back elevator broken. Multiple ice machines broken had to try every floor before finding a working one on floor four! They charge 10-16$ for breakfast depending if you prepay. Most hotels this would be a free continental breakfast. The food sucked the juice room temperature the good news they suck at checking for tickets so many people are for free they were lucky. My girlfriend was looking for our van keys that were lost in the deck after closing time and security yelled at her instead of attempting to even help a guest. This was my worst hotel experience in memory and I travel a lot
Hello, chriskT5009CC
We value your opinion. It helps us understand how to serve our guests better. Thank you for making our Holiday Inn Milwaukee Riverfront your primary choice for accommodation.
I'm sorry to see some elements did not meet your expectations during your time with us. I have shared your review with our management to ensure we take proper action.
We have a vocation in service and will do everything we can to ensure your satisfaction and enjoyment.
We look forward to serving you again. Our team can't wait to show you the changes and improvements!
Alejandro G.
Case Manager
IHG Hotels & Resorts Service
