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BAM1113
New York City, New York, USA

Style and substance

5.0 of 5 bubblesReviewed Jul 1, 2024via mobile
My husband and I only spent one night at the Metro and wish we could have stayed longer. We arrived in the morning hours before check in time. The helpful and friendly valet took care of our car and put our luggage in storage. Ray and Greg at the front desk were both welcoming and charming. We planned to visit the art museum but it was still a bit early so we settled into comfortable chairs in the beautiful lobby for a while. When we were preparing to leave Ray surprised us by handing over our room keys. Since we were early he put a rush on housekeeping so we could get in early. This is a superlative level of service which we hugely appreciated.

We had a gorgeous suite on the sixth floor featuring a spacious sitting room with a fireplace, a comfortable king bed, large bathroom with double sinks, walk in shower and loads of space for toiletries. It was stylish, clean and looked new with all of the amenities we needed. We worried a bit about noise from the club, however there wasn’t live music the night we were there (they feature jazz on Tuesday and Friday), and we didn’t hear any noise overnight, so we slept soundly. After unpacking it was an easy walk to the museum and to a lovely path on the lake shore.

We had a very good breakfast at the restaurant and liked our server. The young woman at check out was also very personable, so we greatly enjoyed our stay from start to finish.
Date of stay: June 2024
Trip type: Traveled as a couple
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Reviewed June 2, 2024 via mobile

Friendly staff, clean and classic hotel. Room climate was too warm and we could not get the room cool enough but were able to open one of the windows overnight. Pillows could be improved. Excellent valet service. Overall nice hotel would stay again.

Room tip: Good valet service.
Date of stay: June 2024
Trip type: Traveled as a couple
Thank Bryan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 18, 2024

Went up to Metro for a weekend getaway from Chicago. Comfy room, daughter loved running around. There is a kids park just around the corner that is great for after a car ride. Children's museum is just down the street, too. Valet is super convenient and friendly. Thanks Loni

Date of stay: May 2024
Trip type: Traveled with family
Thank Tim M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 18, 2024

Excellent hotel. The staff was wonderful. Our valet, Lonni, was professional and exceptional!

Lobby is tastefully designed. Within the lobby of you went to relax or even read a book, you can do that.

We enjoyed our stay here and will definitely be back!

Thank You!

Date of stay: May 2024
Trip type: Traveled with family
Thank Tay H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 20, 2024

Very nice hotel and restaurant. Staff was great and our valet Keyonte was very helpful. My spouse and I stayed there for a weekend to relax and are very satisfied with our choice. It is in an area of downtown close to many places to visit so we had lots to explore.

Date of stay: February 2024
Trip type: Traveled as a couple
Thank K M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 13, 2024

Great downtown location of a boutique hotel. Rooms are large, spacious and well appointed. Soaking bathtub and shower. Two bars and a dining room. Comfortable pillows and beds. Attentive staff. No noise from the streets. In room refrigerator and coffee maker, with ironing board.

Date of stay: February 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Lestertheinvestor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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