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Reviewed 26 May 2016

We really wanted to love this hotel, but while it was nice enough, it was not outstanding. The staff members —- all very nice people —— were not particularly knowledgeable or, in some instances, competent.

On the positive side, the location is fantastic. The rooms in the tower are nice and the windows can be opened. The Keurig coffee maker is handy and the bed and pillows comfortable. The bathroom is a bit small with just one sink. We took a look at one of the rooms in the historic part of the hotel, and they are in need of a major spiff up so a tower room is the best choice.

On the downside, parking is overpriced, there are not enough elevators to handle all the guests when the hotel is busy & the refrigerators in the rooms are so noisy we had to unplug ours.

All that said, it is clearly the best hotel in Milwaukee and the lobby is magnificent. The ballroom on the 7th floor where the Sunday brunch was held was also quite beautiful. It is a great historic hotel that just needs to spend some time training staff and upping their game just a bit.

  • Stayed: May 2016, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank buford33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRUSCH_BRANDON, Manager at The Pfister Hotel, responded to this reviewResponded 13 June 2016

Thank you buford33 for the review. I am happy to see that you enjoyed your stay at the Pfister. I do apologize that our hotel overall didn't meet your expectations. Hope to have back and provide you a great experience.

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Reviewed 25 May 2016 via mobile

The Pfister is one of the elite hotels in the United States in my opinion.

It brings out the finest of the old with a sprinkling of the new. You immediately know that you're in for a treat when you walk into the lobby. The staff is outstanding! Service is impeccable!

Stayed: May 2016, traveled on business
Thank davidpgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRUSCH_BRANDON, Manager at The Pfister Hotel, responded to this reviewResponded 13 June 2016

Hello davidpgm, Thank you for taking the time to leave us this great review. We are glad the room met your expectations and find it honor to be ranked so high. Hope we see you soon!

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Reviewed 23 May 2016

Absolutely, Historically, AMAZING! the interior Is done old fashioned, it truly is like walking into the Haunted Mansion, or Hollywood Tower of Terror. A total time warp but with the most hospitable people I have ever met. Wonderful Service, Wonderful Staff, Wonderful Décor. Absolutely will be back.

  • Stayed: May 2016, traveled with friends
    • Value
    • Rooms
    • Service
Thank Kylee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRUSCH_BRANDON, Manager at The Pfister Hotel, responded to this reviewResponded 13 June 2016

Thank you Kylee K for the review. We are happy to see that our hotel and our staff was able to meet you expectations. Looking forward having you back.

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Reviewed 23 May 2016

Booked this hotel last minute and got a great deal. The hotel is stunning. Ornate detail goes into every little thing (even the door knobs in the bathrooms are gorgeous). The staff was superb. Everyone was super friendly and helpful. Beds are comfortable. It's in a great location within a 15 minute walk of the Discovery World, the Fest fair grounds, 3rd Ward, Shopping, Riverwalk, Parks, etc. I would absolutely stay here again.

  • Stayed: May 2016, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRUSCH_BRANDON, Manager at The Pfister Hotel, responded to this reviewResponded 13 June 2016

Hello Erin M, Thank you for your great review! The Pfister is a one of a kind gem and you’re right to say our attention to detail isn’t often found. We are glad you got to enjoy the hotel and our beautiful city. We hope to have you back soon!

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Reviewed 23 May 2016 via mobile

On top of its extensive and obvious history, is the intriguing stories of this lavish hotel being haunted!
Well lit and beautiful in every way, this place only intimidated by its overall stateliness.
That being said- no one helps you with bags and I'm pretty sure the dude checking me in was checking Facebook as I waited!
Otherwise loved it!

Stayed: March 2016, traveled on business
Thank 480sabinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRUSCH_BRANDON, Manager at The Pfister Hotel, responded to this reviewResponded 13 June 2016

Hello Sabina S! Thank you for taking the time and share the review. I apologize for your check in not meeting your standards, it definitely does not sound typical for our hotel and i will pass the comment to the Front Office Manager. Hope to have you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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