The guest room carpet was extremely soiled with stains everywhere. It looked as if someone was murdered or possibly a dog had extreme diarrhea. I brought it to the attention of the front desk. She said there's nothing that they can do about it and there were no other rooms available. I told her that I will just leave my shoes on and place towels on the floor.More
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The hotel was pretty clean, the staff was friendly, everything worked except the bathroom sink drained very slow. The temperature control was a nice touch, a wall control for the standard heat pump under the window.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
I have stayed at this Country Inn & Suites for many years when traveling this area on Business. I have never had an issue - the Staff is Great and the Rooms are Clean & Up to date. I don't use the pool or the Fitness Center so I can't comment on those. Great Restaurant across the street - an easy walk.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Awesome place, beautiful warm pool, beautiful hot tub and very nice gym and very clean rooms. Breakfast was really good and a very friendly staff. I would give this hotel a five star. Even beautiful. Jews out our third floor window.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
When we arrived there was no one around staff was sitting in the back office and a bell sitting on the front desk. My husband and i stayed for two nights celebrating our 28th wedding anniversary, nothing was offered. Our king whirlpool room was nice but the whirlpool had hair in the it and greasy looking, couldnt figure out why our stuff in the fridge was getting warm when we noticed the fridge wasnt even on. The pillows were so thin had to call for extra pillows and those werent even put together when handed to me. We had a snow storm and the person who plowed the driveway plowed the snow right up behind all the guests vehicles and the snow was up to my back bumper i had to drive over this snow pile and cracking my mud flaps on my vehicle, when we returned back we parked in an area that had been cleaned of snow but the parking lot had ice on it and was not salted i slid out of my truck twisting my hip and hitting my knee on the door. i also had called down for extra supplies and was told i had to go find the housekeeper on the floor. I work in a hotel myself and this was not a way that i would treat my guests, where i work we go out and beyond for our guests for special occasions. out of our stay the breakfast was the greatest you had lots to offer and your kitchen staff was excellent on keeping the food items filled.
On behalf of our entire staff at Country Inn & Suites by Radisson, Marinette, WI - MAWI we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Arrived today after booking online, “whirlpool King Suite” paid $403.00 for two nights. The Hotel would not allow me to stay in that room “with a service dog”!! Would not discount my stay and would not put me in a regular King room. SOOOOOO… I walked through the door of my double Queen room, and it was ABSOLUTELY Discussing, I borrowed a cleaning bucket and grabbed my dyson vacuum and cleaning cloths with natural cleaners from the car and after moving the entire furniture in the room and scrubbed the floor on my hands and knees, “2hours” later I finally have a room I can sleep in!!’ What a dirty hotel!! The elevators were nasty, the stairs in lobby were so discussing, I’m surprised this place is even in business!!!
Only blessing to this story, they had fake wooden floors and NO carpet in the room.
Thank you for reaching out and writing your review. We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team.
