Does not live up to Hyatt standards. Rooms are in need of updating - broken handles on furniture and closet doors, floors needed to be mopped badly, sound travels between rooms more than expected. Front desk staff are either ill-trained or just don't care about the guests; not very professional or polite. Restaurant (Portals) has good food but during peak times it is impossible to get them to answer the phone, so you have to just keep calling as it doesn't place you on hold. Hours listed on restaurant voicemail are not accurate. Just really really disappointing for what was expected of the brand. Fun activities available for sure, but the entire hotel experience was truly lacking.

You must prebook any activity, and expect to have activities cancel last-minute. Stayed in 2-bed condo, beautiful room but worst mattresses (extra-extra firm). Full kitchen to cook meals in. The bath tubs were wonderful, the full kitchen was awesome, staff was kind! When we complained about sleeping in awful mattresses they were at Max capacity and only offered a minimal discount. When activities were cancelled (sledding due to warmth and lack of snow), nothing was added for us to join or do instead. Swimming was sold out in 30 seconds, and only 3/4 of our party could go to pool. It was over-crowded and didn’t seem Covid-safe, as water was heated to 98 and nobody in masks and close together. We noticed several families left before the 2-hour limit, which would accommodate more people if the pool time was adjusted to 45-mins per family rather than 2-hour blocks. Who can last 2-hours in a hot-tub? That’s what a pool heated to 98 is, a giant hot tub! Ice skating and hiking and axe throwing was fun and loved by all. Paying $2k for a 3-night stay we won’t do again!