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T9435MJmaryk
Buchanan, United States

bugs

3.0 of 5 bubblesReviewed Aug 24, 2024
stay at this hotel regularly when I go into the area. This was the worse experience I have had at a Wyndam hotel I believe. I told the front desk and later after I realized nothing was done to check the situation out the maintenance an and housekeeper. We experienced a bug situation in one of the beds not both and I only asked that it be checked into since the bed in question was not to be used that night at all. I was called by who said they were head of housekeeping and told I would be kicked out of my room even though I was not in the building and it was moving in day at Radford so I was all involved in that process. The person was extremely belligerent, rude and at times hostile in this phone conversation. A while later I was called by this same person and told that the bed was checked and all the sheets etc were changed and no bugs were found. Imagine my surprise that this too was a lie because the bed in question had not been changed as the stains on the side of the sheet was still there. Had I not known there were stains I would have believed all this to be true. I was and still am surprised that this would happen since up until this past March I too had worked at Wyndam as a front desk clerk and could not imagine going to such extremes to first insult a guest and then lie in order to make sure the money for the night which was double a usual nights stay since it was move in day for Radford students did not have to be returned as was threated earlier in the day.

I will share with Wyndam although I stayed the time I plan to mention this to the Wyndam offices and expect them to reimberce me with extra points. This is the results I have always told my Wyndam guest at the property I worked at to ask for and demand since in the long run it is the wyndam name that suffers
Date of stay: August 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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      Reviews (324)
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      4 - 9 of 324 reviews
      Reviewed May 9, 2024

      Everything was great except the check-in time of 3:00 pm was ridiculous the rooms were very clean the staff was very pleasant and the breakfast was delicious

      Date of stay: May 2024
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      Review collected in partnership with this hotel
      Thank vkrratcliff1947
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed November 21, 2023 via mobile

      I tried to find a place close to Lane Stadium for the VT Football Game but didn't find any in Blacksburg, Virginia. Radford is located approximately 20 minutes away from the stadium. We arrived late and received the room keys quick. They DID NOT swipe my card for incidentals which was pretty cool. Parking is a bit tight and with a limited number of parking slots. My boys and me walked to our room and quickly you smell the age of the hotel. If you travel, there is a special SMELL to old hallways and rooms. The beds were very soft and pillows were horribly small. The room was a bit stuffy but the cold weather kept it ok. The restroom shows its age and the toilet moves when you sit on it. They give you small amounts of shampoo and THAT little bar of soap. We didn't get food but they had a continental set up.KUDOS to house keeping for putting a plastic bag on the remote and telephone receiver. So if you're there for the gane an ok stop for I think $330.

      Room tip: ok distance from Lane Stadium
      Date of stay: November 2023
      Trip type: Traveled with family
      Thank jtfam2019
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed August 21, 2023

      Overall a nice place just too many critters!! Staff and hotel were overall nice. Walking in found some bugs by the microwave and bathroom sink area, not really what you want to see first thing. Also beds are really really soft you almost feel like your sinking.

      Date of stay: August 2023
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank gcorra945650
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed February 21, 2023

      I felt very uncomfortable in a situation due to another guest and the front receptionist went out of his way to not only accommodate me but make sure I was safe! I’m very thankful! He came up to my room, upgraded me free of charge and even walked me to my new room!

      Date of stay: February 2023
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      Review collected in partnership with this hotel
      Thank kellykendrick152022
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed July 13, 2022

      Nice clean facility. Friendly helpful staff. Room was very clean, but the bed was worn out. Mattress was so soft you could not lie flat on it, sinking into it with your butt way down low and your head and feet in the air.

      Date of stay: July 2022
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank wwalla119714
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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