Hotel facilities, entertainment & food were first class. Rooms lovely & clean. The water park with free access to all guests was amazing & all the family loved it. Staff were very helpful & friendly. Would recommend it any young family

Good hotel but nowhere near excellent. Positive points are free water park access, modern style hotel, friendly staff, decent breakfast and both indoor and outdoor pools. The negatives, the location of the hotel and cleanliness of rooms and the outdoor pool area.
The hotel appears quite new and has a modern style. We arrived at 11.00am and were informed that check in was 4.00pm, not ideal. The staff appeared very young but seemed friendly and moderately efficient. We changed, left our bags and walked to the water park which was 100 meters or so away.
Without doubt, he main attraction of this hotel is the waterpark, it is superb for kids. It opens at 10.00am with massive queues (each morning we slipped down the side showing our hotel bands with immense embarrassment but relief - entrance C), it is the best park I have seen in Europe. Rides and slides for everyone but it does get very busy very quickly.
On entering our room it appeared clean at first hand, however on closer inspection we noticed small splats of chocolate on the walls, floor and our child's bed linen. Under the bed was unclean and there was hair on the bathroom floor. The handle for the balcony was also broken. Rather than complain, due to reading previous reviews, we sorted these minor problems ourselves. The poolside in the morning also needs a good clean. There was debris from the night before when breakfast was being served. On putting towels on sunbeds I was wearing second hand plasters and kicking empty beer cups.
Although it is fantastic for the water park, the location of the hotel is a problem. Walking to the nearest shop (10 minutes ) and restaurants (15 minutes) is quite dangerous. It is along a busy road with no path, literally using the hard shoulder.The nearest town is a 15 minute taxi ride, ranging from 12 - 15 Euros. The marina is certainly worth a couple of trips simply for the range of restaurants. Would we go again? Probably not, but we are please we tried it once.

I am utterly disgusted with the way we were treated when this incident occurred. Initially when we arrived at the hotel on a Thursday 21st of June, we had to wait till our room was ready which was fine. However on getting access to the rooms and on opening the fridge in one of the rooms we noticed a very unpleasant smell coming from one of the fridges. Although we were shocked that the cleaner would not have reported this (given they they had just finished cleaning the room) we didn’t report it as we decided that we would just use the fridge next door. NB: we were a family of two adults and two kids with two room where the connecting door was opened at all times.

We were all feeling a little lethargic over the next few days and had put this down to the sun. On hindsight now, we were inhaling ammonia which was leaking from the fridge.

By the Tuesday I was concerned for my six year old as she was really listless and had a bit of a cough. I agreed with my husband that he would stay in doors with her and have the air on switched off as I thought that perhaps she was getting a chill.

My husband did notice a smell in the room but thought that it was just the new sun cream we were using. However hours later, around three o clock he felt light headed and noticed that the smell was considerably worse. On walking around the room he realised that the smell was coming from the fridge.

He immediately took my daughter down to the reception to report the fridge. On leaving the bedroom, the smell was really noticeable in the corridor as well. Reception told him that they would send someone up to sort it out.

My husband and child went back to the room and waited out in the balcony. A cleaner appeared and on entering the room, actually took a step back out of the room because of the strong smell. She then came in and opened all doors and balcony doors. A few minutes later a porter appeared with a gas mask on and came in with a replacement fridge and switched out the old fridge for the new one. He scared the life out of my six year old who didn’t know what was going on. So at this point the hotel send up a porter protected with a gas mask while still leaving a six year old in the room with no protection......

I arrived back at the room shortly after. At this point my daughter was falling asleep. I was very distressed when I heard what had happened as was my other child. I phoned reception and asked that we change rooms immediately. I was told that this was not possible but they would send up the cleaner again to “clean” the room. When the cleaner appeared a second time I asked her to leave as cleaning the room would not solve the problem. I phoned reception again asking that we be allowed to change rooms as the odour was still very evident and I was really upset as I couldn’t tell if my daughter was just tired due to the traumatic events taking place or if it was because she had been coupled up in a hotel room with a fridge leaking ammonia. Reception told us that the manageress was off duty and that there were no rooms available to change. A staff member called Pedro came up to the room with absolutely no empathy. He stated that if the hotel didn’t know that there was an issue, how could they be expected to resolve it when I advised that the smell had been there from the start. My reply was that a. We didn’t want to bother anyone and we were happy to just use one fridge and that b. The room was only just cleaned before we got the keys so had the cleaner opened the fridge it should have been apparent that something was wrong due to the strange odour coming from the fridge. He also stated that this had never happened in the hotel before. In hindsight I doubt this very much given how quickly the porter arrived up with a gas mask on. He came in stating that he could smell nothing......and that why can’t we just close the connecting door to which we replied that we had already informed the hotel that the interconnecting door had been open since we had arrived at the hotel and that the odour was in both rooms. He still insisted that there were no rooms. I informed him that we were contacting the holiday reps and if there was no room in that hotel, then we were moving hotels. At this his stage both of my kids were now crying and I was really upset.

We rang the holiday rep company who contacted the hotel on our behalf. We were still all out on the balcony at this stage and it was now about nine o clock at night. Pedro did appear again and said that they had found another room but the four of us would have to stay in the one room and they would review the situation in the morning. He said that they were preparing the room by adding in 2 camp beds for the girls and would let us know when the room.
After waiting out on the balcony for a further hour and a half we had to ring the holiday rep company again advising that as a family we were still out in the balcony. Pedro appeared again and he was quite abrupt now. He stated that the room had been ready and that it was his understanding that quote “it was agreed that when one of you would casually walk past reception i.e. to get a drink at the bar, you would ask for the new room key”.....I was shocked at hearing this...as if in the midst of this, we as parents were going to go for a drink. This was the last conversation we had with Pedro.

For the reminder of the holiday not once did the manageress of the hotel or any other management try to apologise for what happened which I find shocking as I dread to think what might have happened if my husband and little girl had fallen asleep in the room given that there was no ventilation as we had switched off the air con.

I am attaching photos taking of the two fridges in the rooms which we were moved to. They are in an appalling state and the colour of the tube in each fridge suggests that it is only a matter of time before this happens again....and next time maybe the holiday makers might not be so lucky.