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Mercure Koh Chang Hideaway Hotel
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Savings alert! 16% below average rates

The price you found is 16% lower than this hotel's average rate of US$56/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Savings alert! 24% below average rates

The price you found is 24% lower than this hotel's average rate of US$82/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (768)
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All reviewshappy turtlepool villalonely beachbeach barprivate beachstandard roombailan bayocean viewbaobaht per personreception areanice beachthe room was nicemain poolthe hotel offersbuffet breakfastbeautiful resort
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Reviewed 22 December 2017

the hotel is located on the south of Koh Chang Inland. the beach and pool is fantastic. you can spend the whole day here. We stayed in a pool villa which is spacious and price is perfect. Just it's difficult to go to town if you want something more.

  • Stayed: December 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kuo Tsai H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 25 December 2017

Dear Kuo Tsai H,

Greeting from Mercure Koh Chang Hideaway:)

We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Here is always your 2nd home:)

Sincerely,

The Management Team
Mercure Koh Chang Hideaway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 December 2017

Very nice place and private ... beautiful sunset, pool and food.
Relax and chilling with massage on the beach.
Buffet breakfast and dinner all so good.
Room services are nice and always support.
The room is very huge and nice for sleep.

  • Stayed: December 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Morin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 25 December 2017

Dear Morin J,

We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive or even negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we also focusing for your dissatisfaction regarding to bathroom cleanliness problem issued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Wishing you Merry Christmas & Happy new year:)

Sincerely,

The Management Team
Mercure Koh Chang Hideaway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 December 2017

Hotel rooms are pretty worn out. Need some rework. Bathroom with walls covered with some mold. We also had ants running thru the room - but this looks to be pretty normal on Koh Chang, same in next stays in other hotels. Swimmng pool was clean, the staff was top notch - just the place itslef makes me look for other stays next time. The beach was greatest disappointment - bad smell, not even nice, much nicer beaches are Kai Bae or White Sands. If one want's to go out for food there are 2 choices - either on wheels(taxi each way) to Kai Bae(or further) or by foot few curves for some restaurants - not a great variety though.

  • Stayed: December 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank marcind950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 25 December 2017

Dear Marcind950,

Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Sincerely,
The Management Team
Mercure Koh Chang Hideaway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 December 2017 via mobile

Dear all thank you (Mr. Tom, Mr. Neat and Khun Aum for our nice holiday here for 8 days here our staff warm welcome since escort to the room , room cleaned, bed and pillows very comfortable , our breakfast very good and have a lot of food also for our lunch and dinner they do very good job

Stayed: November 2017, traveled with friends
Thank Supichaya1037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 10 December 2017

Dear Khun Supichaya,

We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

The Management Team
Mercure Koh Chang Hideaway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
61
Reviewed 3 December 2017 via mobile

We have been searching for the most beautiful resorts on Koh Chang and saw al the stunning pictures of the Mercure resort.

When we arrived, we where very happy to see that this place is really as beautiful as it shows on all the pictures.

But sleeping in the bed was a living hell. It was so hard that we couldn't even sleep. So before you book this accomodation, please make sure your bed is ok.

Stayed: December 2017, traveled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 5 December 2017

Dear Sir/Madam,

Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

The Management Team
Mercure Koh Chang Hideaway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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