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All reviews amari hotel huge swimming pool pool staff private beach plenty of sunbeds nice beach pool side pool bar deluxe room spent nights rooms are big low season klong prao beach beautiful island sea view restaurants and bars the main road
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Reviewed 11 July 2018

No doubt the worst hotel I have ever stayed in during a trip in Thailand (if not all Asia). The whole property is a run-down soviet era badly maintained building packed with scores of ill-mannered heavy drinking tourists on a package. Noise insulation is "never heard of" (though we had booked a bedroom in the top range). Staff service is utterly disenchanted and close to non existing. Beach is rocky and covered with plastic sunbeds lining a few centimeters from each others packed with drunken stranded "sea-mammals". Could go on for pages and pages about pricey bad food, very poor sport facilities (aside from the 50m swimming pool which was actually very nice) and poor decoration... without actually how disappointing the whole experience was. I sincerely hope this review will prevent others from spoiling well deserved holidays. Still interested? Better pick a plane ticket to Benidorm!

Room Tip: Move to another hotel
  • Stayed: December 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank shatush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Witthaya S, Manager at The Emerald Cove Koh Chang, responded to this reviewResponded 7 September 2018

Dear shatush,

Thank you for taking the time to give us you feedback. Your feedback is essential in our effort to improve our service standards. I apologize for the any inconvenience you found during you stay with us and we take your comments seriously to share with the appropriate departments so that they may be addressed to improve at once. Please feel free to contact me directly and it will be my pleasure to assist you.

Thank you for choosing The Emerald Cove Koh Chang!

All The Best,
Witthaya Sukhampha
Resident Manager
witthaya.s@emeraldcovekohchang.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 July 2018

The large hotel in That which located on the beach. The room is neat, clean and large. The common area is beauty and decorated nicely. The swimming pool is quite large with nice statue in it, however, the kid's pool are separated which is a bit inconvenient for family with small kid. Moreover, beach is at the front of the hotel which can easily walk to there. The staffs are really nice and breakfast are really good. Enjoy your stay here.

  • Stayed: December 2017, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank sskevinjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Witthaya S, Manager at The Emerald Cove Koh Chang, responded to this reviewResponded 17 July 2018

Dear sskebinjet,

Thank you for sharing your valued feedback. Your comment is very helpful in helping us to improve our services and products standard to meet our guests expectation.We are pleased to know that your stay with us was wonderful and you were pleased with or overall services and facilities. Thank you very much for giving the opportunity to welcome you to The Emerald Cove Koh Chang and we are looking forward to welcoming you back in the future.



Best Regards,

Whittaya Sukhampha (Mr)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 July 2018

I last saw hotel many years back when it was Amari . The public areas are pleasant and the rooms very good quality . The swimming pool is attractive . The service was pleasant in many areas . Beach was poor , not unusual for Koh Chang in low season . Only had one main meal ( dinner ) at hotel and whilst service was good , the quality of food was so poor bordering on inedible .

  • Stayed: June 2018, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank davidkLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Witthaya S, Manager at The Emerald Cove Koh Chang, responded to this reviewResponded 8 July 2018

Dear davidkLondonUK,

Thank you very much for taking the time to give us you feed back. We are pleased to know that you enjoyed your stay and you were pleased with our overall services and facility and we do apologize for the unpleasant beach during this low season. Your comment will be shared with the entire staff to maintain our hotel services and products standard. Your comment is very much appreciated.

Best Regards,

Whittaya Sukhampha (Mr)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 May 2018

We enjoyed our stay here...this is a beautiful property well spread out ..although we did not try any of their restaurants, breakfast served was good.
However the beach access could be better, the typical beach access is missing here

Stayed: March 2018
Thank darshraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Witthaya S, Manager at The Emerald Cove Koh Chang, responded to this reviewResponded 7 September 2018

Dear darshraj,

Thank you for telling us you wonderful stay. We glad that you had a wonderful holidays with us and you were pleased with our services at breakfast and our facilities Your feedback is very essential in our effort to improve our service standards. I apologize for the at the beach according to you comment. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

Thank you for choosing The Emerald Cove Koh Chang!

All The Best,
Witthaya Sukhampha
Resident Manager
witthaya.s@emeraldcovekohchang.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 May 2018 via mobile

Really good service, we got upgraded to a better room which was a great start to our 6 night holiday of pure lushness and casual overspending. If you wanna feel a little like royalty you can get close to it here, especially in May when it’s fairly empty. The grounds are beautiful and well kept.
The location is decent, you’re only a short taxi to White Sands and Kai Bae restaurants but at this hotel it is quiet and relaxing. This was priced at the very edge of our budget but with breakfast included it was a really nice way to spend our time on the island being appropriately lazy with a touch of exercise in between cocktails from local bars and restaurants. Alchemy cocktail bar is close by and really good! Worth a go in my view!

Stayed: May 2018, traveled as a couple
Thank BarnabyW17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Witthaya S, Manager at The Emerald Cove Koh Chang, responded to this reviewResponded 8 June 2018

Dear Barnaby W,


Thank you for taking the time to give us your valued feedback and let us know your stay with us were fabulous. We are delighted to know that you were pleased with overall services and facilities and you had a great time in Koh Chang.We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.


All The Best,
Witthaya Sukhampha
Resident Manager
witthaya.s@emeraldcovekohchang.com
+66 87 064776

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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