My family and I stayed Christmas night. Overall, it's a good hotel for a one-night stay. The staff was friendly, and the beds were clean. However, the bathroom could use some work. It was apparent that the area behind the toilet was not cleaned.
We have been coming to this hotel for the entire home VT game season and we have loved everything. From the breakfast and breakfast staff, housekeeping, bar and bar staff, and the front desk staff. Regardless of how busy it was on those weekends, everything was always consistent and always great. That being said, I really want to shout out one employee in particular, Tiffany. Our group has interacted with her every trip and she is always great but we always catch her at the end of our night which is really such a waste of the hotels resources. She was alone this past game day and the lobby was PACKED, she was running everywhere, taking care of everyone and smiled and joked the whole entire time. If she was stressed, no one could tell. No one was upset about any wait time because her personality and smile were beaming. Honestly, it was like everyone was just thankful to interact with her. Not to mention she is absolutely stunning. The other front desk girls that evening were great but standard, run of the mill great, but you could just feel the shift in energy when her shift started. You all have great customer service but people like Tiffany are in a category all their own and the fact you all have her working an overnight shift is a huge disservice to your business. If she would move, I’d steal her for my business in a heartbeat. Everyone in the lobby raved about her. You guys better do everything you can to keep her so we can see her next season! Thanks for a great season!
I booked the room for two nights but had to check out a day early. Although the room had a no-cancellation policy, Carrie assisted me, and Brittany, the General Manager, generously refunded me for the unused night. The customer service was excellent, including in the café during breakfast and from the housekeeper.
Susan in housekeeping and Heidi at the front desk are so helpful, kind, and patient! They helped me find a missing item I left in my room by walking around the hotel with me and calling different departments until we found it without getting frustrated.
Austin at the bar made this trip for us! Thank you for the amazing service, great conversation, and all the local travel tips! We’ll be back!
The rooms were clean, the lobby was nice and the location was pretty central to everything that we needed and wanted to do.
