We stayed two nights on a football game weekend. There was no remote for the TV in the sleeping room. We had no hot water the first morning at 8 am. The bars of soap were tiny, and we only had one in the room. No separate hand soap and bath soap. We tried to call the front desk using the room phone. It did not work either. Went to front desk to report issues. No apologies. Only excuses. The second morning, we did have hot water, and we received additional soap from the front desk. They were not able to provide a remote for the TV, so we were not able to use the TV for our entire stay. Positives: clean room, comfortable bed, and good location.