Perfect for pet owners !!!! Great place !
Staff is 5 star!
Highly recommend the Mexican restaurant next door too !
Great location and great price !
Not too far from 81 to get back on and continue a trip !
Pet friendly!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Virginia Tech Graduation. Convenient location, clean room, friendly attentive staff. The only drawback (other than the Commencent pricing) was the noisy, and I mean noisy, a/c unit. If you need a room in Blacksburg on a non VT event weekend this is a fine,reasonably priced option. Just leave the a/c off.
Hello, I apologize for the noise issues you had with the ac in your room. Please let me know which room you were in so we can address the problem. In the meantime I have alerted housekeeping and maintenance to be on the lookout.
Thanks for your time and feedback. We hope to see you again soon!
We stayed overnight on our travels towards Knoxville. We had a nice room with a king sized bed. They didn’t have a handicap accessible room available, but they did put us on the first floor. The room was clean and comfortable. The breakfast room was nice with various hot items as well as pastries and cereal. The staff was friendly and helpful. I would recommend this hotel.
Thanks for your time and feedback. So glad you enjoyed your visit with us. We hope to see you again soon!
Quiet comfy room and friendly staff! Enjoyed the breakfast next morning! Room was nice and clean
Check in process was smooth. They have upgraded rooms since last stay. Looking forward to staying here again during football games.
Thanks so much for the positive feedback. We hope to see you again soon!
Could not have been a worse experience but they know they have the demand of a college town .
The front desk clerk told us to park in the front of the hotel because the back was poorly lit and “s**t” happens back there. She said she would never park back there.
When we arrived to our hotel room the carpets were filthy and not vacuumed. In addition there were no towels and the bathroom had mold on the ceiling. When we went to the front desk to ask for our room to be cleaned and vacuumed the next day a note was left in our room saying they didn’t have time to clean and took all of our towels again without replacing them. In the end our room was never clean and was dirty prior to arriving.
Further the hallways were littered with trash and the cleaning crew simply wheeled past the trash and placed their carts in the middle of the hallways making it difficult to walk around without moving them.
The breakfast is organized by an older woman who scowled at everyone. When a woman asked a question about plastic forks she laid into her explaining she needed to look more carefully as they were jammed in with the spoons.
I could go on….but hotels like this need to be kept in check even though the demand for rooms is high In Blacksburg.
Your review is very concerning. I have never heard of anyone being so so displeased with our property and staff. We have a good crew and they work hard to do things the right way which is why we have good scores. Before responding to your review I made it a point to talk to every member of our team about your comments and it is odd that you did not mention any problems during your visit. I apologize for any issues that you may have had but I would have liked the opportunity to make things right while you were here. Thanks for your time and feedback.
