My husband and I decided to take a mini break and booked a stay at the Westgate Hotel in Park City, Utah. Apart from the welcome on Friday night, which was very nice, the rest of the stay was a disaster. The hotel is huge. Unfortunately, the maps on each floor and the staff do not show or know where anything is. We struggled to find signs to the parking garage, back to our room on the 9th floor, which can only be accessed from the 2nd and 4th floors, to the observatory deck, which we never found. We ended up at the indoor pool where we finally found seats. Our safe was broken and we had to leave our belongings with building security. Our room was not cleaned nor clean towels offered. I called the General Manager to express my frustration and ended up with the Manager on Duty who did not care. Unless you are unable to find another hotel, don’t stay here.

1st Time staying in Westgate hotel after we stayed at Hilton because we heard good feedback about the hotel. The stay didn't disappoint us at all. All staff was very helpful and attentive to our needs. We also for the 2nd time dine in Edge Steakhouse, as always food is incredible but I want to mention how great our server Lily is. She took care of us the 1st time we sat at the bar and 2nd time in the dinning area. We are very impress that she remember our favorite drinks and the food the 1st time we dine. The service was exceptional and we felt important the our server remember us so that was very impressive. Overall experience was amazing and we will be back for sure.

Pros: Location couldn't have been much better. Within walking distance of gondola/lifts. Ski rental located in the hotel. Great adult pool w/ waterfall & spa.
Good sports bar on site. All staff members were very nice and helpful. The shuttle to downtown Park City was very convenient! Great service and food at The Edge steakhouse. Safety protocols in the hotel and ski area were strictly enforced but we were able to eat/drink inside all restaurants and bars.

Cons: confusing hotel layout. We literally had to read maps to get around and I overheard other guests complaining in the elevators. The worst part though was that the basic room was one of the smallest I have ever stayed in and that includes Europe. My wife and I had to negotiate our way in the bed area if we were both trying to walk. It was basically the size of the queen and a dresser with a very narrow walk way in between. My son stayed on the horrible sofa bed that when pulled out, took up the entire "living room" area and we had to walk sideways to get to the bathroom. Apparently the only other style of room is a "suite" which was $177 per night (plus fees) more expensive. Lastly, NO USB outlets! It should be mandatory for all hotels now to have USB outlets. They obviously spent a lot of money upgrading the tiny bathrooms but no smart TVs and no USBs.

Overall, for skiers it is a very good/not great place to stay. Location and ease of rentals made the experience a lot better. If you are not skiing, I would look elsewhere. By the way, the mountain was fantastic! Great for skiing with many long, beautiful runs.