Just off the I15. Building was run down and in need of maintenance. Notice board saying renovation underway but. Lots of road nose from the nearby expressway. The bedroom was dark. Has absolute no redeeming features. Not recommended. Drive on by.
Hi Marc S,
We appreciate your business. Thank you for your stay with us at Holiday Inn Express & Suites Ogden. We strive to champion your business and leisure travels. I am sorry your stay was not as expected.
I shared your feedback with our hotel management. I trust that this will be discussed with the team to identify the areas that require improvement.
We know you have many options when it comes to stellar accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.
Best Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
This was the worst hotel that I stayed on a long trip. Can't speak to hardly anything positive in regards to cleanliness. Bugs were all over the property, swarming the parking lot. Breakfast was just alright. Staff wasn't friendly and I'm not even sure if my room service was done because there were no towels when I checked in. Not the best.
Dear woodchucks1,
Thank you for taking your time to provide feedback on your recent stay. I would like to hear more about your experience. I am unable to find your stay record in our system. If you could please call 801-392-5000 I would greatly appreciate it so I can make sure the
items you mentioned are corrected immediately.
You honesty is greatly appreciated so we have the opportunity to improve our hotel and team.
I look forward hearing from you soon.
Cheri Hiller
Guest Services
801-392-5000
ogdenhie@outlook.com
SUPER PLACE TO STAY!! We happened to be in a 2-week old revised room but I believe the rest were great as well. Everything was excellent in this place. Great Hot breakfast too! You won't regret staying here! Staff was also very helpful and kind.
The Freeway noise is very bad. The room
looks clean but is dated and worn.
I would not stay at this property again.
This property is on the low end of what
I would expect from a holiday inn, not
worth the amount of money they ask
for a room. This is what i would expect
to see at a comfort inn.
Hello, John R
We truly care about your experience with us during your stay. Thank you for choosing our Holiday Inn Express & Suites Ogden for your travel needs. This will indeed help us improve for you and other future guests.
I shared your comments with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned.
We strive to provide the highest standards in accommodation.
Our staff would love to serve you again and show you the improvements based on your comments and opinions.
Please visit again soon!
Alejandro G.
Case Manager
IHG Hotels & Resorts Service
Positives: The bed was surprisingly comfortable. Front desk worker was super nice.
Negatives: The hotel is depressingly run down. Curtains were shredded, wallpaper coming off, shower head was broken. The view out the window was a trash dumpster with graffiti. Made it work because all others were booked but not at the top of list to stay at again.
Hi Jimflow2012,
Thank you for your feedback and choosing to stay at Holiday Inn Express & Suites Ogden. In our hotels, we want to leave our guests with irresistible smiles in an environment where all the family can enjoy and relax.
I evaluated your remarks and was surprised by what you described. I am sorry that your stay was less than perfect. We thank you for allowing us to look into these matters and know this is not what you expected from a quality chain like ours. I distributed your comments to our managers. We evaluated your comments and took action to prevent this from happening again.
I invite you to come and stay with us on your next travel.
Thank you for your time,
Oscar C.
Case Manager
IHG Hotel & Resort Services
