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Sue Jean W

Underwhelming but adequate

3.0 of 5 bubblesReviewed Sep 28, 2024via mobile
Adequate for a one night stay passing through Salt Lake City. This hotel, as other reviews have stated, needs an upgrade. Bathroom lighting is seriously lacking. One uncomfortable chair for watching TV. The only plus is the location—near several restaurants—some within walking distance. And it is easy access to the freeway.
Date of stay: September 2024
Trip type: Traveled as a couple
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Reviews (147)
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2 - 7 of 147 reviews
Reviewed January 8, 2024

This place is outstanding in all aspects. Front desk is friendly and welcoming. Room is spotless and comfortable. Restaurant right next door and not bad food but also restaurants just down the street. Would stay here again

Date of stay: January 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Lisa W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Layton Fairfield Inn, Guest Services / Front Office at Fairfield Inn Salt Lake City Layton, responded to this reviewResponded January 9, 2024

Thank you for staying with us, we are pleased to hear that you enjoyed your stay. If we can do anything for you please let us know. We hope to see you again soon. -Wade

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 21, 2023

Terrible stay. Elevator smelt awful; ice maker didn’t work; hotel room carpet was wet - front desk staff was unhelpful; other room was in disrepair and there were no towels in the pool and gym area! Is you are a loyal Marriott member, do NOT stay here!

Room tip: Don’t stay here! Bed sheets don’t even smell clean! You
Date of stay: August 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Liisa N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Layton Fairfield Inn, Guest Services / Front Office at Fairfield Inn Salt Lake City Layton, responded to this reviewResponded August 22, 2023

Thank you for staying with us, we appreciate your review. Our Guests satisfaction is very important to us, I am sorry to hear that your stay was not more enjoyable. If I may help you with anything please let me know. We hope to see you again. -Wade

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Reviewed August 20, 2022 via mobile

Stayed Aug 22 for a single night. It was an Unpleasant experience all around. Usually I can depend on a Fairfield to provide a nice facility with professional staff but this was not the case during my stay at this hotel. Lobby furniture is stained and in poor condition, hallway flooring on the first floor was either poorly installed or poorly repaired and is all pushed up creating walking hazards. Window mount PTAC unit in the room barely limped along and room was not at a comfortable temp. Unprofessional and rude employees. It’s a never return to in my books.

Room tip: Keep on driving - this is a definite no go
Date of stay: August 2022
Trip type: Traveled with family
Thank Jen965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Layton Fairfield Inn, Guest Services / Front Office at Fairfield Inn Salt Lake City Layton, responded to this reviewResponded August 24, 2022

Thank you for staying with us and for your review. I am sorry to hear that your stay was not more enjoyable. I have shared your comments with our team. If I may assist you with anything please let me know. We hope to see you again. -Wade

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 31, 2022

This hotel is quite old it seems. However, it was NOT "worn down" or gross or anything. The lobby was nice. The breakfast was just OK but it was still good (just a total lack of options). The drinks machine wasn't working but the staff kept juice bottles cold and plentiful. The Black lady working the breakfast area was INCREDIBLY nice and responsive to customer needs and should be lauded for her attention. #PersonnelFile

For those with a big moving truck and towing a car, there's almost no room in this individual parking lot, but the spill-over between this and the Courtyard by Marriott is ample, well-lit, and provided a nice spot for parking. There aren't a lot of eating options right there, which is fine if you have a car but harder if you've parked a big vehicle like we did. Our option was Cracker Barrel and this individual Cracker Barrel was terrible.

One thing: on check in, there's a wheel spin to gain prizes. I got 1,500 Marriott points. Not a lot. But still cool. I told the gal and showed the gal but she didn't acknowledge that it was done because of the other question I had when I checked in (where I should park). I later told her to not forget. She wrote down my room number. A week later and nothing is there still. That's disappointing.

Date of stay: July 2022
    • Value
    • Location
    • Service
1  Thank ChappyPants
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 6, 2022

We had a quick stopover on the way to visit family. Staff was efficient and friendly, our room was restful and clean, and breakfast was a great mix of items to help us get on the road quickly. Definitely would stay here again

Date of stay: May 2022
Trip type: Traveled with family
Thank K1081NTsusanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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