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One of the worst hotel stays I've ever experienced. Staff was polite but there were problems that couldn't/wouldn't be addressed: - The rooms were hot and the AC didn't work. This apparently is a problem throughout the hotel as I heard similar comments from other guests. Even after telling them, there was nothing done. Windows couldn't be opened either (they were screwed shut). I'm not asking to sleep in a refrigerator, but it had to be between 75 and 80 degrees in my room with the unit set on cool. - When I got there, there was no soap in the bathtub/shower, nor was there a bath mat. The tub was extremely slick, and I fell in the shower the first morning. I told the manager, (who was wearing a T-shirt), and he apologized, saying the bath mats "were on backorder." Is safety on backorder too? With the soft water and slick tub, I could easily have been injured. Luckily I wasn't, but I have NEVER fallen in a bathtub, EVER. They did "find" bath mats for me and another in my party the next day. - Wi-fi performance was spotty, making it difficult or impossible to do basic business from the room. - Our party (three of us on business) stayed three nights and we all had hot rooms and slick tubs. The manager offered to comp me my room one night (for the tub episode) but I think he actually charged an extra night instead. If it wasn't so much trouble (our schedule was tight), we would have changed hotels. I'm sure I could nit-pick more (e.g., the bath towels weren't much better than shop rags, and there's more), but it was apparent that the hotel had been recently re-branded a HI Express and the owners/managers were in a hurry to get it re-opened. I for one don't like to be the guinea pig on a "shakeout cruise."
Date of stay: October 2022
Room Tip:Don't stay here.
Trip type: Traveled on business
Value
Location
Service
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Chad Foxley, General Manager at Holiday Inn Express & Suites Salt Lake City N - Bountiful, an IHG hotel, responded to this review
Responded Oct 31, 2022
My apologies about the issues that you had. We were able to address most of the issues that you had during your stay. Many things are on back-order, we are working on getting this remedied but are at the mercy of the markets. Your bill was posted incorrectly, that has been remedied. While I am sorry that you felt this was part of a Shakedown Cruise, we have had it posted online on all websites and have it posted to our doors and mention it at check-in, that we are still under renovation. WiFi and HVACs are being serviced, both of these issues are new and we are addressing it, to the point that the WiFi is being updated entirely.
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This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melanie Molina, Other at Holiday Inn Express & Suites Salt Lake City N - Bountiful, an IHG hotel, responded to this reviewResponded September 18, 2022
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Booked a 3 night stay at the country in soon to be holiday in. They are open while under construction. The staff is wonderful and willing to help with any needs. The floors that are finished are absolutely beautiful! When we first arrived at almost 1 am we were greeted at the front desk by Margarito Gonzales who was so patient with us as I was super tired from the drive. He is an amazing worker and very kind. Any needs we had he has helped with. I would definitely stay here again on our next trip and can’t wait to see how the hotel looks when it’s renovated. All in all a wonderful trip and a great hotel stay!
Date of stay: September 2022
Trip type: Traveled with family
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My trip to the country inn on 999 N 500 W Bountiful, UT 84010 was amazing great service the night time worker Margarito Gonzalez does an outstanding job with such professionalism thank you for making my stay amazing I appreciate the work an effort for making my stay really comforting I will definitely be back to this suite when I travel to Salt Lake City - BML
Date of stay: September 2022
Trip type: Traveled with family
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andyhil2n
Indianapolis, Indiana
1
Reviewed August 21, 2022
Date of stay: August 2022
Trip type: Traveled on business
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Melanie Molina, Other at Holiday Inn Express & Suites Salt Lake City N - Bountiful, an IHG hotel, responded to this reviewResponded August 27, 2022
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Hotel undergoing renovations which was not disclosed when reservations were made No pool, fitness room, and breakfast a microwaved frozen sandwich! Almost $200/night and Motel 6 would have been a better choice!
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.