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Reviews (72)
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1 - 6 of 72 reviews
Reviewed 10 September 2017

They were quite friendly. Hotel had a lot of hurricane residents. Friendly staff and conveniently located. Loved the fridge in the room. Room smelled clean and felt very clean. The gym was big and had plenty of equipment. The store inside had lots of snacks and ice cream to purchase.

Stayed: September 2017
Thank jenniferchrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 11 September 2017

Thank you for taking the time to tell us about your experience at Candlewood Suites TEXAS CITY.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Candlewood Suites.

Sincerely,
Hotel Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 September 2017

The rooms were clean and fairly big. As you wood expect there was a place you could get food/snacks etc. The location is convenient for major roads but there is nothing within walking distance. Ok for a business hotel

  • Stayed: August 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Mikey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 6 September 2017

Thank you for taking the time to tell us about your experience at Candlewood Suites TEXAS CITY.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Candlewood Suites.

Sincerely,
Hotel Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 August 2017 via mobile

Per the website, we checked the box for the baby crib to be placed in our room. We also designated that we had 3 people on our room, 2 adults and a child under the age of one. Upon arrival to the hotel, we were informed that they do not have baby cribs or pack and plays available. We were then asked to sign our contract for the room without any reconciliation to the problem at hand. We then asked for a manager and we discussed the matter with him and he said that they do not have this option. I showed him our reservation confirmation email with the appropriate checked box directly from the website. His only offer was a 30 dollar credit to the room after we asked due to the major inconvenience this caused. The staff was rude and unwilling to help solve the problem. We ended up going to Wal-Mart to purchase a pack and play for a one night stay. This was extremely disappointing and could have been avoided with a simple phone call to explain that the options we checked were unavailable. I will never stay at a candlewood suites again and will do my best to avoid any other properties in this chain.

Stayed: August 2017, traveled with family
Thank Bam268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 24 August 2017

Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites TEXAS CITY.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments.

Sincerely,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 August 2017 via mobile

Room, bathroom were clean. The AC doesn’t put out really cold air. The bed was all right I did feel a lot of the springs in the bed. It was a dead weather bug in the kitchen. For $85 not really sure if it was worth it or not. I really thought Candlewood was nicer than this.

Stayed: August 2017, traveled as a couple
Thank Paula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 20 August 2017

Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites TEXAS CITY.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments.

Sincerely,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 August 2017

Stayed here because it was close to work for the week and won't be back. A/C was off when I checked into the room, with a portable fan going at high speed. Turned A/C on and it seemed to cool okay after a while. After 2 days noticed a mildewy smell. After 3 days asked to move to another room. Pretty much the same experience in the new room. It seems as if the A/C is not removing the moisture in the air. The room just seems damp.

Also did not like that the TV in the fitness room only got 4 channels, 3 in Spanish. The rooms get many channels on cable. Front desk said they could not have the same cable in the fitness room because "some kids" might watch a movie that was inappropriate. Seriously? The room is right across from the front desk.

  • Stayed: May 2017, traveled on business
    • Location
    • Rooms
    • Service
Thank gtchemephd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 3 August 2017

Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites TEXAS CITY.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments.

Sincerely,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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