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Reviews (1,069)
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Reviewed 26 July 2015

Following lasts years holiday in our time share here. There are some positives. The pool bar and restaurant have reopened. The reception has seen an uplift and receptionists overall have been improved. There has been no improvements in the apartments following the movement of time share customers in the scaled down in favour of general rentals. The Crocodile Club for the Children is being renamed. What that does in terms of service remains to be seen. In Summary a move in the right direction. As to the final position Of PBC as Time share remains to be seen.

  • Stayed: July 2015, traveled as a couple
    • Location
    • Rooms
    • Service
Thank bhee24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Guest Services at Palm Beach Tenerife, responded to this reviewResponded 28 July 2015

Dear bhee24

Thank you for your review - we're glad that you noticed the improvements and a move in the right direction.

We look forward to seeing you again soon.

Palm Beach Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 July 2015 via mobile

We got surprised with the penthouse and it was one of the best places we've ever stayed! Gorgeous apartment, stunning views, big pool, friendly staff, shops and cafe within hotel and ideal location for the strip and right next to the beach! Would love to go back to the same apartment <3 July 2014

Stayed: July 2015
3  Thank Ashleigh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Guest Services at Palm Beach Tenerife, responded to this reviewResponded 28 July 2015

Hi Ashleigh R

We're glad you enjoyed your surprise - the penthouse certainly is a gorgeous apartment.

Best regards

Palm Beach Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 July 2015

This exchange was 2 levels down from our Gold Crown timeshare in Florida. So we came with lower expectations. Our apartment was pretty good, it was clean although basically furnished. The bed was firm but not too firm. The bath was stained and the cabinet in the bathroom needed new doors, as the humidity had caused them to bow. The aircon worked well. We had an issue with the hairdryer but this was fixed almost immediately. The resort staff were all very friendly and helpful.
We had read other previous reviews about noise so that was a bit of a concern. Our apartment was on the side with a partial sea view. It was set back from the main part of the pool and the ocean front. We had no issues with noise at all. But if you had an apartment right at the front you would have had the Monkey Club loud music until the early hours.
Overall we enjoyed our visit. It was above our expectations.

Room Tip: If you want quiet choose a room at the side at the rear end of the pool.
  • Stayed: July 2015, traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Guest Services at Palm Beach Tenerife, responded to this reviewResponded 21 July 2015

Hi Jon M

It's great news to hear that your stay exceeded expectations and many thanks for the feedback.

We will make sure that your comments regarding the bathroom are passed onto the maintenance department for review.

Best regards

Palm Beach Tenerife

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Reviewed 11 July 2015

We bought our two bed apartment and as part of the purchase we were advised that the apartment would be upgraded the following year and were shown the excellent finished article in another apartment..At that time the furniture and decor was really tired and needed an upgrade. Unfortunately nothing was done until this year when we saw a lick of paint had been applied and a replacement sofa was in place the only improvements made.Over the years the discount on food and drink was removed as the evening entertainment on the open air stage,the restaurant and the bar was also removed meanwhile the place was becoming more dowdy.The worst thing was the opening of the Papa Gayo NIght Club about 800yds from the hotel.This meant that it was impossible to sleep from Friday night thru to Monday morning because of the noise.Complaints to the front desk were pushed aside and were told each time we complained that no one had ever complained which we knew was totally incorrect.
Our advice to would be holidaymakers not to choose Palm Beach as you will be terribly disappointed

Room Tip: yes best move would be to get a room away from the front and ensure the room has been refurbished but better still go elsewhere
  • Stayed: March 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Guest Services at Palm Beach Tenerife, responded to this reviewResponded 16 July 2015

Hi Brian M,

Thank you for your comprehensive review of your stay with us.

Customer feedback is paramount to our success. Therefore we would like to assure you that we have taken on board your suggestions. Our main commitment is to offer the best vacation to our guests, based on the provision of professional service and high quality products.

We are very sorry to hear that we did not meet entirely your expectations. We hope you will give us another chance to impress you.

Best wishes,

The Palm Beach Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 July 2015

This was the first time I ever went away with my 5 children on my own. We had a 2 bedroom apartment on the 11th floor. It was lovely. The reception area is like a first class hotel, the rooms are cleaned daily. The staff are really friendly and helpful. They are amazing with the kids. Can't praise the staff of Pier 1 (The restaurant/bar)beside the pool enough. They went out of there to be helpful. The crocodile kids club is great too. A lifeguard is always present at the pool side. The area is spotless clean.
Apartments just across from beach. Nice area. A little noise at times but never all night or even every night. Taxis outside premises, so handy. Lots of shops on your doorstep. Lots of restaurants too.(Pier 1 is the best place for a good feed and great kids choices too)(Drop Inn across road is also excellent.)
Can't praise this place enough. Highly recommended. Best 10 days ever.

Room Tip: Higher floors have beautiful scenery. 1st floor lets you straight out into pool area from you apartment.
  • Stayed: June 2015, traveled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Phyllis7321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Guest Services at Palm Beach Tenerife, responded to this reviewResponded 8 July 2015

Dear Phyllis7321,

Thank you for sharing your experience about your stay with us. We are glad that you found our staff to be friendly and helpful, especially with kids and we are also happy that you enjoyed our location and the restaurants nearby.

We hope to see you again soon.

Best wishes,

The Palm Beach Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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