Here is the email I sent to Frankie's after our visit on Dec.23. I have not been to this Frankie's in a while. The food was Frankie's standard- family Tex Mex. No complaints on the service or food...yet -
Frankies Place,
On Sat. Dec.23 we were there with a party of about 20 for a birthday celebration. The accommodations were fine, staff was very pleasant and had orders correct, in a short time.
Yet with all this, we will not be back after being charged an additional fee for not paying cash. The issue is the credit fee is already figured in to the total price, which is an assumption on your part. Then the cash price is listed below as a side note.
Not good business.
You know as well as I do that too many folks just look at the total price.
If you want a customer friendly bill/receipt then list the additional charge for credit/debit card payers separately AFTER the normal charge.
But to have it computed as an assumption that it will be credit/debit pay is disregard for your customer.

Had Frankie's replied to my email I would not have posted here.

Frankies used to be my go- to Mexican/Tex-Mex restaurant. Local, not even three minutes from my house. Used to be great food great atmosphere great music great servers. Great everything. But that was 3 and 4 years ago. Like most restaurants that survived the pandemic, prices went up and portions have gone down. I don’t eat a lot of ground meat tacos and cheese enchiladas. If there’s any seafood on a Mexican restaurant menu I check that out 1st. Their chipotle salmon used to be my favorite dish and pretty much ordered every time. Then the portion of salmon went down, also started coming out consistently over cooked. Ok. Still close to home. Occasionally would order shrimp Diablo. It was very spicy but Diablo means devil as in hot as hell. Either way it was delicious. Months later I order same thing, ready to sweat, and doesn’t have any spice, heat or taste. So last few months I order salmon tacos. Nice chunks of salmon in 3 tacos. Yumm. Delicious. Todays experience however means I’m not going back for a while if ever. Hardly any recognizable salmon in the tacos but plenty of sauce/grease and maybe some mushrooms and onion. Used to be filling. Sometimes would take one home. Price used to be $14, now it’s $18 and Where’s the salmon? I opened up the tacos because I requested corn tortillas instead of flour. Guess the server or the cook forgot. Either way I was ready to eat. Tortillas aside, had there been some actual salmon would have been fine. I’m usually always a better than 20% tipper but today just wanted to go home. I would have to recommend go somewhere else. Also lots of dust inside on wood separating bar from restaurant. Been there a long time. Needs a good vacuumin and cleaning. The place is so dark inside (maybe so you won’t see the dust) bring your ph flashlight to read the menu. Yes, they enclosed their patio during pandemic and it’s lovely but not insulated so not very cool on a hot Texas day. Inside not a lot cooler but much darker. Looked at the reviews here and mostly all positive - but not current reviews. If you’re just looking for enchiladas, booze and watching sports on TV go to Frankie’s. If you’re really hungry and want great food, a cool respite from the heat and don’t want to leave hungry, go somewhere else with good, up to date reviews. Only place I could recommend in this area would be Fernando’s in the Cityline/State Farm area in Richardson.

We discovered their restaurant in Sachse during in service days while teaching, and then found this one right by us- love love love the food!!! Excellent Tex-Mex, wonderful flavors and variations on more traditional dishes. The enchiladas, every single type, are incredible. Guiso is flavorful, especially perfect with a chili relleno. Super fun happy hours, wonderful service. Prices are really good-

We've visited Frankie's about 6 times this past year after a neighbor told us. My favorite is their Burrito Ranchero, but their tacos are also really good (and some of the best in the Dallas area). Recently we've ordered pick-up and delivery and their food always arrives home hot and well-packed. I recommend their mixed drinks and magaritas also, good prices and their bartenders know how to do them.

Made my first visit on a Saturday night. Business was brisk.The great smells told us that the food would be good. My date and I both had the enchiladas. Mine beef and hers chicken.. The menu seems to be reasonably priced. With this said, there was a major problem. We were there after dark and the lights were so dim in the dinning room that it was impossible to read the menu. we would have explored the menu further if we had the chance. We vowed not to come back for dinner. We will probably give them another chance for lunch.That is a shame. Their food was good but they're shooting themselves in the foot by dimming the lights so much.