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Reviews (4,343)
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Reviewed 4 April 2018

Customer service was great. The Spa and food was amazing. Hotel and bathrooms need a thorough cleaning.

  • Stayed: March 2018, traveled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Wyndham Hotel and Resorts
Thank michaelmX1516NR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Hotel Galvez & Spa a Wyndham Grand Hotel, responded to this reviewResponded 5 April 2018

Thank you for leaving us a review! We want all of our guests to enjoy themselves and feel they've had a restful break. While we are delighted to hear that you enjoyed your recent stay with us, particularly our spa and restaurants and found our service exemplary, we are sorry that you felt the hotel needed better cleaning. Your helpful feedback will be shared with our housekeeping staff in an effort to ensure that this issue does not arise for any future stays. Please consider a return trip as we know we can provide a superior experience all around!

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Reviewed 3 April 2018

Small old moldy rooms, horrible room service (food cold) and had them change out moldy dusty air filters in room that have not been changed since Nov. My son suffers from chronic asthma and allergies. He has been on breathing treatments since hotel stay. Could have saved several hundred dollars and stayed elsewhere.

  • Stayed: March 2018, traveled with family
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    • Location
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    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Natalie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Hotel Galvez & Spa a Wyndham Grand Hotel, responded to this reviewResponded 5 April 2018

Dear Natalie,
We are very sorry to hear that you had an unpleasant stay during your recent visit. We always strive to provide each and every guest with a pleasant experience, and we are not satisfied when that doesn't happen. We are very sorry that your son had troubles and we will be in contact with our housekeeping team to ensure that we consistently provide the high level of service that we pride ourselves in. We sincerely hope that he feels better soon. We would love to have the opportunity to host you again in the future and show you our high standards of service.

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Reviewed 3 April 2018

  • Stayed: March 2018, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FrontDesk_GM, General Manager at Hotel Galvez & Spa a Wyndham Grand Hotel, responded to this reviewResponded 5 April 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 April 2018

Really a beautiful hotel. The staff does an excellent job of maintaining the elegance and opulence of the resort. Makes you feel 'rich and famous'. Desk and concierge staff were very attentive and helpful.

  • Stayed: March 2018, traveled as a couple
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
Thank richardrY9648OQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Hotel Galvez & Spa a Wyndham Grand Hotel, responded to this reviewResponded 3 April 2018

Dear Richard,
We are glad you appreciated our historic elegance here at Hotel Galvez & Spa. Our team thanks you for your kind words about their outstanding customer service. It is wonderful to know your stay exceeded your expectations, and it would be awesome to have you come back and stay with us again. We hope to see you soon!

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Reviewed 28 March 2018

The Galvez is a grand historic 1911 hotel. The part of our convention that did not stay there were sorry when they visited the Galvez. The lobby area is beautiful. A pianist and bass player played classic favorites in the lobby bar. The pool area is beautiful. Be sure to go to the basement floor to read about the history of the hotel.

  • Stayed: March 2018, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank txtxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Hotel Galvez & Spa a Wyndham Grand Hotel, responded to this reviewResponded 28 March 2018

Classic charm coupled with modern conveniences often delights our guests and we're so pleased that was the case with you. It's great to hear that our beautiful lobby with live music helped make your visit special and that you enjoyed relaxing by the pool. We're glad you enjoyed learning about the history of our property and we look forward to seeing you again at Hotel Galvez & Spa.

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