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Very tranquil clean location with excellent front desk associates especially Angelica, who not only gave me a early check in but upgraded me to a huge room I didn't even know they had. Very hospitable.
Date of stay: June 2023
Trip type: Traveled solo
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The hotel was nice. The indoor pool was nice. The front office staff were welcoming and nice. However, the towels smelled moldy. The trash was taken out. The breakfast hours were not correct. Breakfast ends at 9am, not 10am.
Date of stay: March 2023
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My wife and i have stayed at this hotel on several occasions while visiting my daughter. this is a good hotel and the rooms are clean and comfortable. the staff is always polite and professional. We will continue to stay here in the future.
Date of stay: January 2023
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We had two rooms and neither room had hot water. It was reported to the front desk when we arrived and still not resolved the next morning. We tried to use the indoor pool and the water temperature was to cold. We could not eat the breakfast as the kids can’t have dairy or gluten and I the past they have served scrambled eggs, all the eggs had cheese in them .
Date of stay: November 2022
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Poor customer service, absolutely no concept and/or regards for the customer. Why have a room preference on the Hilton profile if you will get the complete opposite? Room was dirty and the odor of sewer was unbearable. AC not functioning properly, extremely loud Dirty carpets Not enough lighting Thing walls When voicing my concerns, there was no acknowledgement. I will not return! Coffee, do not even bother.
Date of stay: October 2022
Trip type: Traveled on business
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Moldy shower soap, dish/door base Newer countertop accented abused woodwork, cupboards, vanity Good bed
Food lukewarm dry Coffee awkwardly located outside food dining in main hall
Where’s my $25 unused deposit? Renaissance by Marriott in Austin didn't required such a deposit with our May 2022 visit…!
Stayed here 5 years ago. This hotel has very obviously declined.
Brenda Crager (713) 306-0847
Date of stay: August 2022
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