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glcook1953
Austin, Texas

No hot water

2.0 of 5 bubblesReviewed Nov 20, 2022
We had two rooms and neither room had hot water. It was reported to the front desk when we arrived and still not resolved the next morning. We tried to use the indoor pool and the water temperature was to cold. We could not eat the breakfast as the kids can’t have dairy or gluten and I the past they have served scrambled eggs, all the eggs had cheese in them .
Date of stay: November 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hampton
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8 - 13 of 653 reviews
Reviewed October 8, 2022

Poor customer service, absolutely no concept and/or regards for the customer.
Why have a room preference on the Hilton profile if you will get the complete opposite?
Room was dirty and the odor of sewer was unbearable.
AC not functioning properly, extremely loud
Dirty carpets
Not enough lighting
Thing walls
When voicing my concerns, there was no acknowledgement.
I will not return!
Coffee, do not even bother.

Date of stay: October 2022
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Skye90277
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 4, 2022


Moldy shower soap, dish/door base
Newer countertop accented abused woodwork, cupboards, vanity
Good bed

Food lukewarm dry
Coffee awkwardly located outside food dining in main hall

Where’s my $25 unused deposit?
Renaissance by Marriott in Austin didn't required such a deposit with our May 2022 visit…!

Stayed here 5 years ago. This hotel has very obviously declined.

Brenda Crager
(713) 306-0847

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank bcrage844293
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 27, 2022 via mobile

Well as I said the staffing on days 1 - 6 get 4. While the night shift on day 6 management only get -3. We chose to use (sit and have an adult beverage / VAP) the pool since the outside area was unfurnished and hot! Which the night manager didn’t like (we guess)

Room tip: Watch out for the deceitful Manager that puts up signs to support her rules in a non posted area (no adult beverages / Vapping)
Date of stay: August 2022
Trip type: Traveled with family
Thank inspectrdad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 11, 2022

This Hotel was CLEAN and the 3 employees were all friendly ( especially KIM a whom was there for most of our stay ) Our room was great . They have a very nice Fitness Center and iced water with the lemons in the Lobby was a very nice touch!

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Lynn G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 11, 2022

The rooms were nice and clean. The free breakfast was one of the best we’ve had. The selection was great. The only disappointment was the pool. The water was very cold and the spa/hot tub was out of order.

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Graciela T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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