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“Dont waste your money”

Wilderness at the Smokies
Ranked #21 of 92 things to do in Sevierville
Attraction details
Reviewed 2 weeks ago via mobile

Checking in process is horrible. Waited in line for 35 minutes. There were no luggage carts available. On the second day, our room keys did not work and we had to wait in line for another 30 minutes to get the keys to work again. The other guests were noisy and loud with children running in the hallway. The snack bar prices are too high..8$ for a hot dog!

The hot tub was overwhelmed with young children jumping into the hot tub. It was dirty and lukewarm. There's no lifeguard to patrol it and enforce rules. The pool water was a little chilly too.

Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"wave pool"
in 49 reviews
"indoor waterpark"
in 45 reviews
"stone hill lodge"
in 25 reviews
"hot tub"
in 23 reviews
"thirsty miner"
in 16 reviews
"water park is"
in 16 reviews
"kids eat free"
in 16 reviews
"room was clean"
in 13 reviews
"full kitchen"
in 12 reviews
"storm chaser"
in 10 reviews
"laser tag"
in 14 reviews
"murphy bed"
in 6 reviews
"rooms are nice"
in 6 reviews
"water fun"
in 7 reviews
"coffee maker"
in 5 reviews
"mini fridge"
in 5 reviews
"hidden trail"
in 5 reviews
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2 - 6 of 478 reviews

Reviewed 2 weeks ago via mobile

First time going and the best part is we only booked 1 night. They have found every way possible to inconvenience you. You can’t even get a towel in a water park without standing in a long line and presenting a towel card after you have stood in long lines for everything else. The breakfast Easter Buffet was nothing impressive and cost over $70 for a family of 4. I could go on for ever but I’ve wasted enough time there. We’ve been to many water parks, my expectations are low but this one was just awful. We went to Dollywood Resort next where they go out of their way to make thing easier for you. Save your money and go there.

3  Thank SuzieBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Fun for the whole family, great experience :)
Great staff, great customer service. I did not know this beautiful place existed.

1  Thank Rosanna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

For the second time, we brought our son to Wilderness at the Smokies for spring break. We didn't have quite the same experience as last year, but we still had a pretty good time. This year our bed was not as comfortable as last year indicating that the mattress probably needs replacing. The bed pillows were awful. They do provide plenty of towels and some really nice soap and shampoo. The arcade is expensive for the kids to play with some games costing 12 credits per play. The waterpark was fun, but for a facility specializing in a year round waterpark, the water is really cold. The seating in the waterpark is inadequate for the number of people there. We ate at the Hungry Miner, as we did last year, but the food quality has diminshed and the wait staff all acted like it was their first day. The Hidden Trail was a completely different experience with great food and a wonderful wait staff. Yes, we had a good time and yes we would likely return, but with other facilities opening, we might not look as hard at Wilderness at the Smokies.

3  Thank Lovedaddyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 3 weeks ago via mobile

This trip was great and better than expected. Checking was a breeze...we arrived at 4:00 and checked in at 4:30. The coupons books they gave us for free was a big help. The food is pricey so I suggest getting a room with a full kitchen and bringing your own food

Thank April D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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