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All reviews capital hotel front desk downtown nashville valet parking within walking distance an older hotel rooms are clean few blocks free breakfast booked this hotel ryman auditorium the entire staff southern hospitality music city alisa broadway bridgestone
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16 - 21 of 1,231 reviews
Reviewed 10 July 2021

Came with a couple of friends from Cali. We had a great time at this hotel. It's perfectly located downtown close to all the goodness. They have a great bar with great bartenders (callie). Everyone is friendly helpful and accommodating. 5 stars would definitely return

Date of stay: July 2021
Trip type: Traveled as a couple
Thank Pilgrimage1011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Heather Cardone, Guest Services / Front Office at The Capitol Hotel, responded to this reviewResponded 11 July 2021

Thank you for choosing The Capitol Hotel Downtown Nashville and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. It is also good to learn about the excellent service you received from our staff. We will surely share your compliments with our team, especially with Callie. It is always a joy to hear our guests are excited about returning; we are looking forward to it!

General Manager

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Reviewed 30 June 2021

Our ministry used this Hotel for a conference we were attending. The Hotel was older but clean and updated. The staff was very accommodating to our needs and the valet drivers were helpful. Alisa, Aiden and Angel were helpful at the front desk in meeting the needs of our group, and answering the questions we had about the area.
Great little hotel only 7 blocks from main venues. My wife and I felt safe walking the area and enjoyed our stay.

Date of stay: June 2021
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank B6812KFbarryl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
G M, Guest Services / Front Office at The Capitol Hotel, responded to this reviewResponded 1 July 2021

Thank you for choosing The Capitol Hotel Downtown Nashville for your recent accommodations. We are glad to know our location worked well for your needs and that you were impressed with our courteous service. We will be sure to share your kind compliments with Alisa, Aiden, and Angel. We appreciate your business and hope to see you and your wife again soon!

General Manager

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Reviewed 29 June 2021

Wow. Upon our arrival we were greeted by Angel and she was fantastic!! She checked us in early so we could start celebrating my birthday. She also went out of her way to serve us breakfast as we were checking in. The valet staff was great as well. The entire trip, the staff was kind, hospitable, and thoughtful. We never had to ask for anything and we automatically had towels delivered. It’s the small gestures. Oh, and the location was great for walking everywhere. Thank you!! Can’t wait to come back and will definitely stay here again.

Date of stay: June 2021
Trip type: Traveled with friends
Thank K3962YZmichellec
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
G M, Guest Services / Front Office at The Capitol Hotel, responded to this reviewResponded 29 June 2021

K3962YZmichellec, thank you for your stay and your feedback. We were thrilled to read that you loved our convenient location and our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable. We believe we have the best team in town, and we can assure you they work hard every day to deliver outstanding service, and we will be sure to share your compliments with them! Thank you again for staying with us. We hope to see you soon!

General Manager

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Reviewed 4 June 2021 via mobile

Went to Nashville for a friends birthday the hotel we stayed at the Capitol Hotel in downtown Nashville was a great place to stay. I would say what made it the best was the staff. Alisa, jazzy and Zion were so friendly and helpful. They made our stay at the hotel amazing

Date of stay: May 2021
Trip type: Traveled with friends
1  Thank A7033FWnicolek
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
G M, Guest Services / Front Office at The Capitol Hotel, responded to this reviewResponded 4 June 2021

Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Alisa, jazzy, and Zion. It will surely put a smile on their faces! We look forward to your next stay at The Capitol Hotel Downtown Nashville. Thank you again.

General Manager

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Reviewed 3 June 2021 via mobile

I’d like to disclose that the five star review is explicitly for the valet attendant, Aidan. The hotel was fairly standard and had clean towels, complimentary breakfast, mini fridge in the room, etc. What stood out however, was the level of service and care that Aidan provided us. He was very attentive and took it upon himself to prepare the valet ticket and fill out the appropriate info for my vehicle after I accidentally parked in the wrong spot. There was a miscommunication on my part with one of the night attendants and my car could have easily been towed. Thankfully Aidan was able to rectify the situation. In addition to his understanding, he was extremely outgoing and pleasant, and even provided some useful recommendations for sights and activities in the city. Thank you, Aidan!

Date of stay: June 2021
Trip type: Traveled as a couple
1  Thank 819maxk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
G M, Guest Services / Front Office at The Capitol Hotel, responded to this reviewResponded 3 June 2021

819maxk, thank you for taking the time to review your stay at The Capitol Hotel Downtown Nashville. Aidan is a valued member of our team, so it is no surprise he took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to him. We appreciate your review and look forward to having you stay with us again.

General Manager

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