My husband’s, daughter’s and my meal arrived nearly 10 minutes before my 5-year old twins. When I asked the waitress where my daughters chips were, I was told to “they weren’t on this ticket - take it up with Charlie”, even though I was getting my receipt out of my handbag to show we had ordered and paid for them.
I went inside and spoke with a really helpful man who told me he was the Manager, but as we were talking we were interrupted by a drunk rude man “I’m the owner” who rather then listening to me kept demanding “what can I do to make this right what can I do to make this right” he either wasn’t able (or didn’t want to) listen to me and was quite aggressive.
To appease him with an answer, I told him he could “refund my twins burgers” and he laughed in my face and asked me why he would do that. I said “as a gesture of goodwill?” And he said “yeah free food - you would say that”.
I won’t go into further detail but the whole experience ruined my appetite - so much so I asked for a refund on the food I could no longer face eating. The drunk man repeated told me to “chill out - just eat your mussels like everyone else”, asked me: “is this about the money??” (Hilarious) and accused me of being rude to his staff, which was just a ridiculous attempt to try and justify his out of control behaviour.
In summary, my review of Crabshell Inn is its in a great location, the majority of the staff are really helpful and friendly, the food looked really good, I just hope you never have the misfortune to meet the owner, particularly if he’s had one too many as it blatantly doesn’t bring out the best in his judgement, ability to listen to his customers, or service. Overall very disappointing.
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