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“Rude staff”
Review of Cafe Ube

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Cafe Ube
Ranked #11 of 14 Coffee & Tea in St. Helier
Restaurant details
Reviewed 2 weeks ago

In order to help support local businesses during this difficult time, we again tried our luck at the King Street branch, and was AGAIN disappointed.

I was aware the staff were in thew process of heating up a pinini for a customer and so having selected a cheese and ham croissant from the chiller cabinet, I asked the staff to heat the item up. I paid and waited. The rather rude and stroppy female member of staff just mumbled 'something wrong'. I asked her to heat the croissant up as before, and was told because I had handled the outside wrapper, she couldn't touch it, and so no. I explained that there was no notice on display to this effect, and she failed to mention this when I purchased the item, but she just shrugged her shoulders !!.

So having asked for a refund, she struggled to arrange it, and did so with hostility. Then when I left, she said in a rather raised voice 'and I hope you have a lovely day to'.

There is absolutely no need whatsoever for rudeness or sarcasm.

The company just don't learn. I walked around the corner to another cafe, and not only was the food, cheaper and very well prepared, the staff were lovely as well.
I would avoid this place at all costs, even when things go back to normal..........They are just RUDE.

Date of visit: February 2021
    • Value
    • Service
    • Food
Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 5 of 7 reviews

Reviewed 15 June 2020

Lovely place with good selection of snacks. Friendly and helpful staff. Service was quick and loved the hot snack selection

Date of visit: January 2020
    • Value
    • Service
    • Food
Thank Hoxton_exp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 November 2019

Don't go to this place, the service is terrible, the coffee tastes burnt and the food in the go cabinet is old

Date of visit: November 2019
Thank AnonJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 May 2019 via mobile

Love Cafe Ube’s philosophy and fresh wholesome food. They do very clever little mango cheesecake in a pot - just a couple bites to tide you over till dinner time - tasty and mini snack. The soups are just so delicious and healthy.
They are let down by the ruthless and aggressive staff - they have not an ounce of humanity in them which flies in the face somewhat of the vibe that this chain try to promote.

Date of visit: May 2019
2  Thank jkitkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 April 2019

Had a Mocha from here which was very nice. Would have liked it a little hotter but tasted good. Pleasant staff and very clean.

Date of visit: April 2019
    • Value
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    • Food
Thank ClanAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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