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All reviews double tree warm cookies front desk within walking distance great hotel self park business trip breakfast buffet tennessee aquarium rooms were very clean staff was very friendly free shuttle fire pit valet downtown elevator attractions
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8 - 13 of 1,661 reviews
Reviewed 18 May 2021

Switched from our normal Holiday Inn. Wanted to try something new, and I’ve stayed at a Doubletree before and it was a great experience. Didn’t feel as welcomed at this location. Parking was pretty expensive. For the most part the room was clean, however there was still trash left in the trashcan. The room without out of date. The bathroom showers sprayed up onto the ceiling.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with DoubleTree by Hilton
Thank shoogyboogy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle Malone, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 4 weeks ago

Dear Shoogyboogy,

Thank you for taking the time to review our hotel. I am extremely sorry and disappointed to know that your stay was anything except extraordinary. Our hotel continuously performs ahead of the brand on service and cleanliness, so that this wasn't your experience is unusual for us. I deeply apologize. I do hope that you will allow us another opportunity to serve you in the future.

Thank you again for advising how we can improve - it's only through feedback as yours that we can enhance our service.

Michelle Malone
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 May 2021

Just got back from our first stay at Double Tree and the customer service provided by David, Lauren Payne, and Michelle was above and beyond! We only stayed one night, but was a surprise by my husband for Mother’s Day. We are Diamond Hilton Honors members and haven’t had a good experience with Hilton properties our last two stays in the last couple of months, but when we called before booking and spoke to David who confirmed most amenities were open, his customer service was refreshing and so much appreciated , we booked as soon as we hung up the phone. Michelle did everything in her power to ensure our stay was special and rolled out the VIP treatment we came to love from Hilton. David and Lauren Payne always greeted us with smiles on their face and asking if there was anything they could do for us. It truly made my Mother’s Day, the best yet!!! Beautiful property, amazing customer service by Michelle, David, and Lauren Payne!!! Only negative I could say is the housekeeper POUNDED our door at 9AM and woke us up-even could hear her doing the same to the rooms nearby and bartender shut the bar down almost an hour early with 5 of us at the bar and turned down 4 guests around 10PM when the bar was supposed to be open until 11PM.

Date of stay: May 2021
Trip type: Traveled with family
Thank 664magang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle Malone, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 13 May 2021

Dear 664magang,

It was an absolute pleasure hosting you for your special weekend. We are so happy to know you enjoyed your stay with us and our Presidential Suite. I am sorry about our room attendant disturbing you. So that we can get all rooms cleaned by 3pm we do have to start early and often times people don’t stop at the desk to advise they are leaving. I always recommend the Do Not Disturb sign be placed on the door. I will work with our team to ensure your next visit is just as amazing!

See you next time.

Michelle

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Reviewed 30 April 2021

Hotel was nicely decorated and very clean. Staff were very friendly. Upon check-in we were given warm cookies, nice touch. We had a jacuzzi room which was nice. The jacuzzi was a rectangular tub instead of a more desirable triangular jacuzzi tub, but other than that it was a nice room.

Date of stay: April 2021
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank DR563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle Malone, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 2 May 2021

Dear DR563,

Thank you so much for the glowing review. Our team of service professionals pride themselves on outstanding service and we appreciate you taking the time to send kudos. We hope to see you again in the future. Thank you for choosing us.

Best regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 April 2021

I visited Chattanooga for a spur of the moment getaway and found this property to be ideal in comfort, service, hospitality, amenities, luxury, location, and friendliness. I highly recommend this location for your visit to Chattanooga.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank VPGeneralManager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle Malone, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 2 May 2021

Dear VPGM,

We are so happy to know that you enjoyed your stay; it’s why we do what we do. Please share your experience with family and friends and send them our way, we will take excellent care of them. Thank you for taking the time to review your stay and we look forward to seeing you again soon.

Best regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 March 2021

Wow! What a great hotel. There is a young man at the front desk that is exceptional in every way. His name is Kyle and if he is there when you check in or out you are guaranteed to be satisfied!!!

He was so good that I had to let the manager know! Great service Kyle! Hope to see you again soon!

T.J. Tennent

Date of stay: March 2021
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank teeztoy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi Paris, Revenue Management at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 12 April 2021

Dear TJ Tennent,

Thank you for your kind review. We will definitely pass your praise along to Kyle. We are happy you enjoyed your stay and hope you will stay with us again very soon.

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