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“Food lacking, but wonderful ambience”
Review of Old Oyster Factory

Old Oyster Factory
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Ranked #95 of 286 Restaurants in Hilton Head
Certificate of Excellence
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Families with children, Local cuisine, Large groups
Dining options: Dinner, Breakfast, Late Night, Delivery, Reservations
Dining style: Casual Dining
Cross street: Matthews Drive
Description: The Old Oyster Factory is Hilton Head's premier waterfront dining destination. Enjoy local seafood, hand-cut steaks and amazing water views from every table.
Reviewed 31 May 2021 via mobile

My family and I visited Old Oyster Factory because of the great reviews. Service was great. Views are beautiful. Disappointed in what you get for the price.

We ordered the bacon bbq shrimp for an appetizer. It was $12 and we only got 5 shrimp. They weren't even jumbo shrimp. I ordered the grilled filet for $30. It came with mashed potatoes and asparagus. The filet was thin and small and over cooked, there were about 2-3 tablespoons of mashed potatoes, and 4 pieces of asparagus. Not what I expect for $30. My husband ordered the jumbo scallops. They were cooked well but far from jumbo. There were only 4. Not what you expect for $30. The best value was the kids shrimp and fries for $7. I don't mind paying for a quality meal but this was very disappointing. Won't be back.

Date of visit: May 2021
1  Thank _travelkac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 31 May 2021 via mobile

We abeedininherefor years and have never been disappointed until now. Evidently the restaurant changed ownership within the past year or so and even more recently changed to a more limited menu. First of all, the service was terrible, we waited 30 min for drinks from the bar. After waiting almost 20 min for the waitress to address us. The portions we received for our entrees were very disappointing. My husband’s $25 seafood platter came with 3 shrimp, 3 oysters, and a tiny piece of fish! Pitiful! You used to get free hush puppies when you were seated, now you have to pay $5 a basket! Really? There are too many other better restaurants on HHI, so don’t waste your time here. So sad since it used to be really great

Date of visit: May 2021
1  Thank krissytwinbabies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 May 2021

Been coming to HHI every year for 12yrs and never have been to OOF. We Just had our old favorites we always went to for dinner. This year, we tried to shake it up, post covid 'break' and try new restaurants.

Beautiful facility, views, and interior. Wide-open timber-framed dining room. Spacious, packed bar.

Appetizers were fantastic. Shrimp Cocktail w/Bloody Mary cocktail sauce was very good but the Ahi Poke was fantastic!

Unfortunately the grilled grouper came out warm, dry and over cooked. Possibly sat too long or just overcooked.

Waiter service was great. He quickly pulled the entree and dropped off some great hushpuppies to keep us 'content' while our new dish was prepared.

He quickly brought us a replacement dish and the grouper was a proper temperature, moister and cooked well. Unfortunately, not much flavor on the dish. Grouper tasted like plain fish, Rissotto was mushy, and glazed carrots more like shaved raw carrots with no glaze.

So great facility and service, and I must just hope Covid pressure on the kitchen staffing resulted in a lack luster meal.

Date of visit: May 2021
    • Value
    • Service
    • Food
1  Thank Happiness563774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori, Marketing at Old Oyster Factory, responded to this reviewResponded 3 June 2021

Thank you so much! We are so glad you enjoyed your dining time with us. We apologize for the entree mishap. We hope you are able to dine with us again as we are confident it will be a 5 star experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 May 2021 via mobile

Dined with friends. Wanted something off menu...no problem. Our servers, James and Carlos, were very capable and attentive. Felt like they really enjoyed their job which always makes the meal more enjoyable. Definitely will revisit on our next trip to Hilton Head Island. Reasonable prices and above average quality and servings.

Date of visit: May 2021
Thank Sunshine774402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori, Marketing at Old Oyster Factory, responded to this reviewResponded 3 June 2021

Thank you so much!! James and Carlos are the best! We cannot wait to have you back to dine with us again soon!

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Reviewed 28 May 2021

This was always our favorite restaurant on HHI. Not anymore. New owners. Limited menu, and they were out of specials at 7:45 pm. The calamari was a joke. Hush puppies now only delivered with a $5 charge. We talked to the manager, but he was defensive and not helpful at all. Seriously, for the prices they charge, you can have better food and service somewhere else.

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank k-on-lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori, Marketing at Old Oyster Factory, responded to this reviewResponded 3 June 2021

We are very sorry that you feel this way. We assure you that we have addressed the issues. We have been under new ownership for two years now. We have changed the menu to enhance more local and fresh ingredients. We apologize if $5 seems too much for hushpuppies. As far as pricing, we price everything off of our products weight and cost. Right now in the world over all food cost is high. We sincerely apologize that you did not fully enjoy your dining experience with us but we do hope you visit us again or one of our sister restaurants for a 5 star experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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