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Reviews (241)
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All reviewsacross the streetthe cliffindoor pooleaston's beachroom was cleanoff seasonmake your own wafflesyogurtgreat rateatlantic grillenglish muffinsthe breakfast areafirst floorbusy streetdowntown areanice stayminute drive
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4 - 9 of 241 reviews
Reviewed 30 January 2018

The hotel was very inexpensive and served its purpose, terrible clanky bed, hairdryer not working, lift needs the floor fixing. Very helpful on the front desk and replaced hairdryer and was very polite. I would think this is fine for budget travelling

Room Tip: pot luck in choosing a room
  • Stayed: January 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Nigel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 January 2018

Awful experience and I never even stayed there!! They canceled our room due to a flood 20 minutes before we arrived. They offered us a room at the Comfort Inn.... NOT where I wanted or expected to stay. I declined and said I would book another area hotel. I then asked about a refund. They said because I booked through Expedia I should call them. I did, and Expedia informed me that the hotel denied my refund. THIS HOTEL IS NOT ONE TO RECOMMEND!! BAD CUSTOMER SERVICE POLICIES!!! SO MANY OTHER PLACES TO STAY IN NEWPORT THAT CARE ABOUT THEIR CUSTOMER SERVICE

Stayed: January 2018, traveled with family
3  Thank LBAqua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 18 November 2017

Arrived around. 7pm. Our reservations had never arrived thru booking.com 15 wait not the hotels fault. Very quiet and slow. While waiting I had some lemon infused water. It was warm and slimy. I asked if it was supposed to be cold and I was told yes. Yuck. I mentioned if I died in the middle of the night he would know why. I was assured I would not die. Off to our room.. I mean freezer. No heat turned on in November. There was no one here. We had a room overlooking the road. No fridge no micro wave. We didn't pay too much but our room could've been better. But we didn't ask. Only there to sleep.

Stayed: November 2017, traveled as a couple
1  Thank Momisnuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 October 2017 via mobile

General attitude of the desk staff was poor. Customer service not their priority. Booked rate was 340. However going rate at the time of check in was 240 and the hotel was not full. Not only would they not change the rate (which on some level is understandable) they were rude in their explanation- simply saying “that’s the rate you booked so your stuck with it.” Safe broken. No remedy. Phone broken. No button labels. Pay washer and dryer takes only 10 quarters yet no change machine present and not change at the desk. Again, met with rude, callous, uncaring attitude when approached. Stay very unsatisfactory. Would not recommend.

Stayed: October 2017, traveled with family
4  Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 October 2017

The hotel itself was absolutely fine. Clean, great beds and adequate breakfast. However I fee I should mention our check in and the person on reception that day. I was excited to see a laundry as we had been in USA for over a week. I asked receptionist how much it cost - shrug of shoulders 'I don't know' response. Ok - not enough change for the machines - ask at reception. - she changed one dollar, had no more change so tough you can't use the laundry! No apology or effort to do anything more. I feel that this particular member of staff needs a bit of in house training as she is the 'face' of the hotel.

Room Tip: We asked for seaview but 122 was poor seaview
  • Stayed: October 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank 765LizzieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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